My real video resistance issue

[cran_ial]

Hi, guys.

Did email support about this but thought it would be worth posting here too.

I've noticed when riding using real video that whenever the gradient increases, even if it's by a very small amount, the immediate resistance increase makes it feel like I've suddenly gone from 5% to 15% for about 5 seconds or so, effectively hitting a wall. It does the same thing when I change into a bigger cog at the back on a climb to lighten the load, making it impossible to maintain a consistent cadence. I don't notice it on zwift, so guess it's something to do with My E Training in particular.

Is this just a feature of the trainer or is there a setting I'm not using that will help? Many thanks.

[Elite Admin S]

I've seen that you're already in contact with our customer care

Regards