Activation code for 12 month trial

A virtual coach compatible with all Elite hometrainers

Moderators: Elite Admin S, Elite Admin M

Posts: 1
Joined: Wed Dec 09, 2020 3:03 pm

Re: Activation code for 12 month trial

Postby martin_dteb » Wed Dec 09, 2020 3:11 pm

I'm in the exact same position, entering the serial number and it's not recognised, with the same error.

Why is this happening, so annoying. Please fix this.

Posts: 2
Joined: Mon Dec 14, 2020 4:08 pm

Re: Activation code for 12 month trial

Postby bebu » Mon Dec 14, 2020 4:12 pm

Same problem here...with a direto xr.

great customer experience...

Posts: 1
Joined: Wed Jan 13, 2021 9:20 pm

Re: Activation code for 12 month trial

Postby annecosta » Wed Jan 13, 2021 9:22 pm

Hi, on my side, the QR code is invalid and I cannot find the serial number.

Posts: 1
Joined: Sun Jan 17, 2021 2:34 pm

Re: Activation code for 12 month trial

Postby guillaume.gentina » Sun Jan 17, 2021 2:39 pm

I am from France and cannot active the 12 months free elite coupon after buying the home trainer direto for my bike. Could you assist me? Thanks, Guillame Gentina

Posts: 1
Joined: Thu Jan 21, 2021 10:33 am

Re: Activation code for 12 month trial

Postby msa_silvandreoni » Thu Jan 21, 2021 10:34 am

I bought an Elite Novo Smart and I cant find where to activate the promo code for 1 year free training in the app. Where especific in the app am I supposed to insert the code?

Posts: 1
Joined: Fri Jan 29, 2021 5:58 pm

Activation code for 12 month trial

Postby arthurpistolero » Fri Jan 29, 2021 6:00 pm

I have a problem, my coupon has been damaged during the delivery, I can't read some letters and numbers. What can I do?
Posts: 1
Joined: Thu Apr 23, 2020 4:10 pm

SN number not recognized suito t

Postby » Tue Feb 09, 2021 9:39 am

i just bought my HT suito t. my SN number is not recognized by redeem.elite.
Could you help me ?

Posts: 1
Joined: Thu Feb 25, 2021 10:16 pm

Re: Activation code for 12 month trial

Postby juraj.szepe » Thu Feb 25, 2021 10:24 pm

Hi, I have same problem with my new Direto XR and the activation of free trail.

Coupon activation not possible
It was not possible to recognize the selected serial code or trainer
Make sure the trainer serial code is correct. Please click here below.

I have tried to fill the serial number with and also without commas. The serial number is the same in the app MyEtraining and also Upgrade. The trainer is paired by using the QR code on the Direto.

Many thanks.

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