Heart rate monitor not pairing with myEtraining app

A virtual coach compatible with all Elite hometrainers

Moderators: Elite Admin M, Elite Admin S

wivens
Posts: 1
Joined: Sun Sep 06, 2020 3:37 pm

Heart rate monitor not pairing with myEtraining app

Postby wivens » Mon Sep 07, 2020 8:16 pm

I have a heart monitor belt (WAHOO) from which is bluetooth smart, It connects/functions well with my Garmin device

However, it does not connect to my (new) Elite Suito trainer.

I also tried the following procedure

- removed the battery from the belt
- restarted my phone (Iphone)
- ran my e-training app
- put again the battery on the belt and wear it
- tried to do the pairing (via configuration procedure)

However, I still cannot connect to it.

Training without heart rate information is useless for me.

This is pretty annoying for me!

Please provide me with clear information how to solve this problem.

Kind regards,

W. Ivens

User avatar
Elite Admin S
Posts: 1931
Joined: Tue Nov 08, 2016 10:18 am

Re: Heart rate monitor not pairing with myEtraining app

Postby Elite Admin S » Fri Sep 18, 2020 9:06 am

Hi

Please contact the customer care at myetraining@elite-it.com.
The guys there will ask you some test and some data to understand why it doesn't pair

Regards


Return to “My e-training Mobile”

Who is online

Users browsing this forum: No registered users and 4 guests