Problem with app

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andi.fuehrer
Posts: 1
Joined: Wed Sep 13, 2017 5:51 pm

Problem with app

Postby andi.fuehrer » Wed Sep 13, 2017 5:53 pm

Hi,

got my drivo today, app doesnt work correctly... i cant scan the QR Code with iphone or ipad. When i want to start connect via bluetooth no device find the trainer only the garmiin edge 520... when i go to workout on the app i say starts pedaling i drive 5 min same on the display

what did i have to do now?

ty

User avatar
Elite Admin S
Posts: 1382
Joined: Tue Nov 08, 2016 10:18 am

Re: Problem with app

Postby Elite Admin S » Thu Sep 14, 2017 12:02 pm

Hi

Select the trainer manually from the list instead of using the QR code and let me know if in this way you're able to connect.

Regards

m.p@ish.de
Posts: 1
Joined: Sat Feb 03, 2018 8:50 pm

Re: Problem with app

Postby m.p@ish.de » Sat Feb 03, 2018 8:55 pm

Hi, i have a problem,


Turbo muin B+,
i cannot connect with the Ipad 3 and the trainer software, either with Ant+ or Bluetothh, no chance, it does not matter which trainer i use.
Pedal for 10 minuits with no sloving, I am using the wahoo Ant adapter for the Ipad 3.
With the Tacx Software and the genius on the Ipad ... no probs


yours Martin

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Elite Admin S
Posts: 1382
Joined: Tue Nov 08, 2016 10:18 am

Re: Problem with app

Postby Elite Admin S » Fri Feb 16, 2018 10:36 am

Hi

Are you sure that the trainer is not still connected with something else?
Did you check the battery of the misuro, the number of flashes and the position?
If you've done all these things and you're not able to connect, please contact our customer care at real@elite-it.com

Regards


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