Connecting bluetooth HR belt

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rene.farenhorst
Posts: 3
Joined: Thu Aug 24, 2017 4:40 pm

Connecting bluetooth HR belt

Postby rene.farenhorst » Thu Aug 24, 2017 4:52 pm

I have a Medisana bluetooth HR belt. I connected this belt to both iPhone and my iPad and is recognised by the iPad but i am not able to connect to the My E-training App. I tried to connect via the advanced settings option. In the health app from Apple my hartrate is visible.
According to the producer technical info the HR belt is compatible with: Apple iPhone 3 and higher, iPad 3 and higher, Strava, Wahoo, Endomondo, Polar, Suunto and more. It works with bluetooth 4.0/smart. Can you please advice

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Connecting bluetooth HR belt

Postby Elite Admin S » Mon Aug 28, 2017 9:11 am

It should work without problems.
Please contact our customer care using the contact form in the app, so we will receive additional information about your device

Regards

rene.farenhorst
Posts: 3
Joined: Thu Aug 24, 2017 4:40 pm

Re: Connecting bluetooth HR belt

Postby rene.farenhorst » Mon Aug 28, 2017 8:55 pm

thank you for your reply. I already found the answer in your old forum. I removed the program totally and re-installed it. After doing this I used the advanced mode and connected the HR belt.


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