Invalid SN on new trainer

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miveli
Posts: 7
Joined: Thu Jul 13, 2017 10:57 am

Invalid SN on new trainer

Postby miveli » Thu Jul 13, 2017 11:11 am

Hi Guys,

I have a new Turbo Muin Smart B+ trainer and when I go through the setup with the My E-training app the serial number is invalid according to the app.

Any ideas?

Thanks

Mark

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Elite Admin S
Posts: 145
Joined: Tue Nov 08, 2016 10:18 am

Re: Invalid SN on new trainer

Postby Elite Admin S » Thu Jul 13, 2017 11:25 am

Hi Mark

Which number are you trying to insert?

miveli
Posts: 7
Joined: Thu Jul 13, 2017 10:57 am

Re: Invalid SN on new trainer

Postby miveli » Thu Jul 13, 2017 11:26 am

S/N 53558

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Elite Admin S
Posts: 145
Joined: Tue Nov 08, 2016 10:18 am

Re: Invalid SN on new trainer

Postby Elite Admin S » Thu Jul 13, 2017 11:39 am

Are you trying to put also the "S/N"? You have to insert only the number (53558)

miveli
Posts: 7
Joined: Thu Jul 13, 2017 10:57 am

Re: Invalid SN on new trainer

Postby miveli » Thu Jul 13, 2017 12:02 pm

yeah I am only using the numbers.

miveli
Posts: 7
Joined: Thu Jul 13, 2017 10:57 am

Re: Invalid SN on new trainer

Postby miveli » Thu Jul 13, 2017 12:09 pm

It looks like the QR code is wrong. i just tried a manual configuration and the S/N worked. I will try it again in the morning.

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Elite Admin S
Posts: 145
Joined: Tue Nov 08, 2016 10:18 am

Re: Invalid SN on new trainer

Postby Elite Admin S » Thu Jul 13, 2017 12:24 pm

Good!
I'll forward the information to our quality department.

miveli
Posts: 7
Joined: Thu Jul 13, 2017 10:57 am

Re: Invalid SN on new trainer

Postby miveli » Fri Jul 14, 2017 9:30 am

Hi,

Tried again this morning and using a manual configuration on a tablet and android phone, I was able to get data from the misuro. When doing the QR code, both devices failed at the serial number. Hope that this helps.

Cheers.

dwtrux
Posts: 4
Joined: Sat Apr 15, 2017 4:57 am

Re: Invalid SN on new trainer

Postby dwtrux » Mon Jul 24, 2017 1:15 am

I had a similar problem with getting my Misuro B+ working with my Quick Motion Rollers a couple of months back. QR did not work but manual entry did.


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