Unable to export

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phil4130uk
Posts: 1
Joined: Thu Nov 08, 2018 1:12 pm

Unable to export

Postby phil4130uk » Thu Nov 08, 2018 1:15 pm

Hi ,


I am unable to export ride files to CSV.

When the email pages comes up and an email address is entered the 'send' icon remains greyed out and I am unable to send the file.

Please advise a soultion.


Regards


Phil

User avatar
Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Unable to export

Postby Elite Admin S » Fri Nov 16, 2018 12:30 pm

I think you haven't set an email account yet on your device.
If this is not the cause of the issue, please send a screenshot of the error to myetraining@elite-it.com explaining the situation

Regards

kqm3gm@gmail.com
Posts: 1
Joined: Mon Jan 21, 2019 5:38 pm

Re: Unable to export

Postby kqm3gm@gmail.com » Mon Jan 21, 2019 5:47 pm

I'm having trouble exporting as well.

From History, pressing Sharing icon.

Press Export to TCX and Ok.

App crashes (message reads myETraining keeps stopping). Using Android. No previous problems exporting rides.

Please advise.

alessandropassonimi
Posts: 1
Joined: Sun Dec 12, 2021 1:44 pm

Re: Unable to export

Postby alessandropassonimi » Sun Dec 12, 2021 2:45 pm

Hi, I'm just having the same issue.
Export to send email stays in outbox but does not get sent.
Share to goggle drive just fails.
Email is registered in the app.
Any suggestion? Help?

Thanks
Alex


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