Power loss on Qubo Mag Power Smart B

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IvanNelson
Posts: 1
Joined: Tue Nov 06, 2018 12:32 pm

Power loss on Qubo Mag Power Smart B

Postby IvanNelson » Tue Nov 06, 2018 12:39 pm

Hi, I have an Elite Qubo Mag Power Smart B +. I have been unable to detect the power for a few days using my my e-training app. Actually for about a minute during training the power is calculated, after a while the value remains unchanged and then it is set to 0. Speed and number of pedaling is regular. I've already tried to clear the app's cached data, to reinstall the app, but the result does not change. For a minute everything is ok and then scores 0.

I also thought it might depend on the coil battery, but the synchronization is successful and as I wrote above, the cadence and speed are displayed without problems.
Could you direct me to solve the problem?
Thank you.

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Elite Admin S
Posts: 1572
Joined: Tue Nov 08, 2016 10:18 am

Re: Power loss on Qubo Mag Power Smart B

Postby Elite Admin S » Fri Nov 16, 2018 11:57 am

Try anyway to change the battery (maybe its power charge is on the limit).
If the problem persists, contact the customer care at myetraining@elite-it.com

Regards


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