Keep dowloaded videos

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laidetg
Posts: 2
Joined: Tue Dec 19, 2017 11:49 pm

Keep dowloaded videos

Postby laidetg » Thu Jan 11, 2018 7:53 am

Hello

I've got a problem : I'm using the software on my phone (Galaxy S8) but when I download a realvideo I can watch it during one or 2 days and after I have to download it again !
I've got 128 Gb so it isn't a problem of space
Thanks a lot :|

t_steyer
Posts: 1
Joined: Thu Jan 18, 2018 9:02 am

Re: Keep dowloaded videos

Postby t_steyer » Thu Jan 18, 2018 9:06 am

Hello,

I have the same problem with my iPad! The loaded videos are deleted overnight!

greetings

User avatar
Elite Admin S
Posts: 1382
Joined: Tue Nov 08, 2016 10:18 am

Re: Keep dowloaded videos

Postby Elite Admin S » Fri Jan 26, 2018 11:42 am

Guys,

contact the customer care using the contact form in the app, so we'll also receive all the data related to your devices

Regards


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