Arion Digital Smart B+ - not finding device / not showing power

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ws.stasiak
Posts: 1
Joined: Fri Apr 14, 2017 5:18 pm

Arion Digital Smart B+ - not finding device / not showing power

Postby ws.stasiak » Fri Apr 14, 2017 5:32 pm

Hi,

I've got a problem with my brand new trainer: Elite Arion Digital Smart B+.

When I turned on device for the first time it all works perfectly - it was connecting both with my Garmin Fenix 3 and my e-trainng app. It was showing power and all the data. Then (after 5-10 mins) I was playing with the app and I found calibration menu - I thought it would be great to do it. Unfortunately it didn't work (although I was pedalling 40 km/h based on other speed sensor I have - the guy on the bicycle was not even close to 20km/h barieer). I also tried to make calibration through my Garmin device and through Garmin it went ok (it said calibration successful or something like this).

But.. now I can't connect to the sensor through app. When I go to parameters menu and try to find my trainer, sometimes app finds it but sometimes not. But even if trainer is found in configuration menu then when I go to training and choose for example 'level mode' it tells me to start pedalling but nothing happens... Trainer is not connecting... When i go with my Garmin watch it connects (but to connect it I have to turn rollers off from electricity, remove sensors, then plug in rollers, add new sensor) but it shows all the time zero power...

This is frustrating. Should I do some reset? Is it even possible? I already tried reseting my phone, plugging out rollers etc. I hope my trainer is not broken.. Please help, it costed a fortune and it's not working...

Best
Wojciech

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Elite Admin S
Posts: 92
Joined: Tue Nov 08, 2016 10:18 am

Re: Arion Digital Smart B+ - not finding device / not showing power

Postby Elite Admin S » Tue Apr 18, 2017 8:13 am

Hi Wojciech

I'm sorry for the issue you're experiencing.
In this case, the best solution is to contact our customer care at real@elite-it.com. Please write to them specifying the trainer model, serial number and issue, they will help you solve the problem.

Regards


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