Kura trainer. Data

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djramos
Posts: 1
Joined: Sat Dec 02, 2017 11:18 pm

Kura trainer. Data

Postby djramos » Sat Dec 02, 2017 11:30 pm

Hello, I just buy a elite Kura trainer. I installed "myEtraining" app and set my trainer by the app. However, when I want to start the training session, the session does not start because no data (power, heart rate or speed) are obtained. Also, I can not callibrate the trainer because no data are found.
Can you help me?

Thank you for your attention.

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Elite Admin S
Posts: 1252
Joined: Tue Nov 08, 2016 10:18 am

Re: Kura trainer. Data

Postby Elite Admin S » Tue Dec 19, 2017 11:52 am

Hi

First of all, check that your trainer is charged. In case, use a usb cable the first time to fully charge it.
Check also the status of the three LEDs while you're pedaling (to check if the trainer is active in that moment).

If you're sure that the trainer is charged but the issue remains, contact the customer care at real@elite-it.com to investigate further

Regards


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