Direto X Grinding/Clicking noise

[rich.godfrey83]

Hey all

Have an awful noise coming from the trainer when under resistance.
Have taken a video at...

https://youtu.be/FKBVUikqVrU
Any help would very much appreciated.

Cheers

[Elite Admin S]

Hi

Definitely there's something wrong with the trainer.
Please contact the customer care (remember to add your trainer serial number in the request):
https://support.elite-it.com/en/ticket