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Sleepy Kura

Posted: Wed Jun 14, 2017 11:16 am
by t17ood

I have two issues I would appreciate assistance with:

I'm having some issues with waking my Kura up - seems I got a lazy one! If I jump on and start peddling, the trainer does not wake up - does not recognise movement and does not transmit on either protocol. If I plug it in to power it wakes, then I can remove the power and carry on as normal with the internal battery showing as fully charged. I don't really want to send it back as I have thrown the packaging - is there a fix for this?
It did work as it should the first time I used it and I followed the instructions and rode for 15mins to charge the internal battery but its not worked since then.

Also, The manual states that the bluetooth smart and Ant+ protocols are mutually exclusive i.e. it broadcasts on one or the other but not both at the same time; yet, I can quite easily pair with my Garmin on Ant+ and my iPhone on Bluetooth at the same time - are there any issues with doing this?

Re: Sleepy Kura

Posted: Wed Jun 14, 2017 11:57 am
by Elite Admin S

About the Kura issue, please contact our customer care at explaining the problem, they will ask you some test to understand the cause of the issue.

About the simultaneous use of ant+ and bluetooth, the bluetooth should switch off the ant+ communication. But if this won't happen for some reason, there aren't any contraindication.


Re: Sleepy Kura

Posted: Wed Jun 14, 2017 6:22 pm
by t17ood
All sorted thanks. Resetting the Kura solved the sleepy issue.

I've also worked out that it wasn't broadcasting simultaneously on ant and bluetooth - my Zwift was just pairing onto my stages power meter, which I thought was disabled.