No brake on Drvo, no blue light.

Drivo, Rampa, RealTour, RealAxiom, RealPower, Real Turbo Muin, Qubo Digital Smart B+

Moderators: Elite Admin S, Elite Admin M

jornhest
Posts: 3
Joined: Sat Apr 15, 2017 10:23 pm

No brake on Drvo, no blue light.

Postby jornhest » Sat Apr 15, 2017 10:30 pm

Hi
My Drivo stopped working.
I use real videos. Everything is working fine, except the brake is not engaging. No blue light. The puls and ant seems ok.
Is this hardware problem+ It happens that the break fails?

After years with Tacx problems this is not what I hoped for. I asked the shop for the best roller without problems.And after a few months it failed.


BR

Jørn Dybdahl

User avatar
Elite Admin S
Posts: 344
Joined: Tue Nov 08, 2016 10:18 am

Re: No brake on Drvo, no blue light.

Postby Elite Admin S » Tue Apr 18, 2017 8:27 am

Hi Jørn

Are you using our my e-training app? Can you specify the complete setting (device, app version etc.)?
The trainer doesn't brake in every kind of trainings or only during the videos?
If you use the Real software instead of the app, does the trainer work properly?

Regards

jornhest
Posts: 3
Joined: Sat Apr 15, 2017 10:23 pm

Re: No brake on Drvo, no blue light.

Postby jornhest » Thu Apr 27, 2017 3:47 pm

Hello

Still not getting the brakes to work. It worked before on videos on pc.

Called the distributor in Norway. Advised me to check if it was disturbance from the internet router. I turned the router off, still dont work.

He told me they only had one issue where they had to change the circuit board. Could that be it?

BR

Jorn Dybdahl

jornhest
Posts: 3
Joined: Sat Apr 15, 2017 10:23 pm

Re: No brake on Drvo, no blue light.

Postby jornhest » Thu Apr 27, 2017 4:01 pm

Hi
I only use the Real software.

Jørn

User avatar
Elite Admin S
Posts: 344
Joined: Tue Nov 08, 2016 10:18 am

Re: No brake on Drvo, no blue light.

Postby Elite Admin S » Fri Apr 28, 2017 8:03 am

It is necessary to investigate further.
Please contact the customer care at real@elite-it.com.

Regards


Return to “Interactive Trainers”

Who is online

Users browsing this forum: No registered users and 2 guests