Direto not turning

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12sixc
Posts: 1
Joined: Thu Jan 18, 2018 10:17 pm

Direto not turning

Postby 12sixc » Thu Jan 18, 2018 10:21 pm

Just tried to use my new Direto for 3rd time after getting it just last Friday.
Bluetooth connects to the app but flywheel will barely turn even with my full 105kg weight on the crank.
Tried powering it on and off a few times, and disconnecting and reconnecting app but no change.
Anyone else experienced this or got any tips to resolve?
Gutted as it's my new training toy and already appears to have failed...

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Elite Admin S
Posts: 1014
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto not turning

Postby Elite Admin S » Thu Feb 01, 2018 11:44 am

Please contact the customer care at real@elite-it.com.
It's necessary to investigate further.
Remember to specify the serial number of the trainer

Regards


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