REAL software has not detected my RealAxiom

Non interactive/smart trainers and old trainers

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sebastien_richard_9
Posts: 2
Joined: Thu Sep 24, 2020 5:14 pm

REAL software has not detected my RealAxiom

Postby sebastien_richard_9 » Thu Sep 24, 2020 5:25 pm

Hello

for some time, the REAL software has not detected my RealAxiom. I tried to uninstall the software and reinstall it, and it doesn't detect anything anymore. I unplugged and plugged in again, and nothing. My module is receiving power since the green light is on and the computer receives a signal when it connects it to the computer, but the REAL software cannot find anything.

Can you help me please?

Thank you

thierrych11
Posts: 2
Joined: Fri Jan 01, 2021 10:39 pm

Re: REAL software has not detected my RealAxiom

Postby thierrych11 » Fri Jan 01, 2021 11:22 pm

Hello I experiment the same problem with the device not connecting. Have you been able to find a solution?
Thanks
Thierry

RobertDesouza
Posts: 1
Joined: Sun Apr 18, 2021 6:13 pm

Re: REAL software has not detected my RealAxiom

Postby RobertDesouza » Mon Apr 19, 2021 12:47 pm

Eu gostaria de saber mais sobre isso. Porque estou enfrentando o mesmo problema há algumas semanas.

User avatar
Elite Admin S
Posts: 1984
Joined: Tue Nov 08, 2016 10:18 am

Re: REAL software has not detected my RealAxiom

Postby Elite Admin S » Tue Apr 20, 2021 9:43 am

Hi guys

If you have a wired trainer, usually the problem is due to COM port configuration.
In that case, follow the instructions in this link:
https://elitesrl.zendesk.com/hc/en-us/a ... connection

If you have an ant or B+ trainer, the problem may be on the ant+ dongle.
Try changing USB port for the dongle.
Also, check if you have any Garmin software installed on your pc. Some of them, for example Garmin Express, can occupy the ant dongle at pc startup.
In this case, run the Garmin Software and disable the automatic run at pc startup. If you prefer, you can also run Windows Task Manager and kill the Garmin process before running Real software.

If the problem doesn't solve or you need more detailed instructions, contact the customer care:
https://support.elite-it.com/

Remember that Real software is no more supported at development level and soon will be definitely dismissed.
We suggest to start using my e-training Desktop pc software:
https://www.elite-it.com/en/products/ap ... e-training

Regards


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