Problem Qubo Digital Smart B +

[kaciek22]

Hello.
I have a problem with Qubo Digital Smart B +. The trainer connects to the original Elite computer, but is not detected by phone and PC. It does not work via Bluetooth and ANT +. does not connect to MyETraining or ZWIFT. The original Elite computer supports all functions wirelessly.

[Elite Admin S]

Hi

If you have the version with the handlebar console, it means you have a Qubo Digital (the ant version, not the B+ version).
You can use it with our my e-training app on a smartphone/tablet that supports the ant+ protocol (or you can use an ant dongle to enable it - without knowing the exact model I cannot give you more informations).

It's not possible to use it with Zwift or my e-training desktop pc software, that support only the ant+ fe-c interactive version.
But if you have the upgradable version, you can upgrade the trainer to make it transmit in ant+ fe-c protocol.

Please tell me:
- the serial number of the trainer
- the model of your smartphone/tablet

Regards

[karakitsg]

i cannot connect my trainner to my phone in order to use the app and i do not do my work out. my phone is an iPhone 6s.

[Elite Admin S]

@karakitsg

You shouldn't have any issue with your iPhone, as it supports the bluetooth smart protocol.
Do you also have a Qubo Digital Smart B+?
Do you get any error when you try to connect to it?

Regards

[kaciek22]

Hi

If you have the version with the handlebar console, it means you have a Qubo Digital (the ant version, not the B+ version).
You can use it with our my e-training app on a smartphone/tablet that supports the ant+ protocol (or you can use an ant dongle to enable it - without knowing the exact model I cannot give you more informations).

It's not possible to use it with Zwift or my e-training desktop pc software, that support only the ant+ fe-c interactive version.
But if you have the upgradable version, you can upgrade the trainer to make it transmit in ant+ fe-c protocol.

Please tell me:
- the serial number of the trainer
- the model of your smartphone/tablet

Regards

Hello
I'm going back to the topic. the serial number of the trainer is Q 09318 smartphone is Sony Xperia Z5 has ant +.
Can you upgrade it?

[Elite Admin S]

@kaciek22,

sorry, your version is not upgradable

Regards