Elite Direto Issues: The resistance doesn’t go down; the actuator noise is stuck

[xavierparadeda]

Hi, for months now my resistance hasn’t gone down, with some noise while riding on flat surfaces.
I removed the cover and found this.

Elite Direto 2018 (+10.000km)
https://www.youtube.com/shorts/tRrbYBH7UHo

https://www.youtube.com/shorts/xMaNLItCN_Q

What solutions are there to fix the problem?

Thx!