Direto X not adjusting resistance

General discussions on Elite trainers

Moderators: Elite Admin M, Elite Admin S

sachaguenette
Posts: 2
Joined: Wed Jul 22, 2020 5:21 pm

Direto X not adjusting resistance

Postby sachaguenette » Tue Nov 23, 2021 4:52 pm

Hi there, I have a direto x that is all of a sudden not adjusting resistance on zwift. I went on the elite e-trainer app and went into level mode to adjust the resistance from 1-16 with no change in resistance whatsoever. I checked the internal motor and it is working. I had the trainer unplugged and when I plugged in the trainer the motor moved with no issue. Everything else with the trainer works fine, its just the resistance is not adjusting. Any ideas or recommendation on what the issue may be?

Thanks for your time

User avatar
Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto X not adjusting resistance

Postby Elite Admin S » Fri Nov 26, 2021 11:42 am

It may be a problem on the electronic circuit board.
Please contact the customer care:
https://support.elite-it.com/en/ticket

Regards


Return to “Trainers general discussion”

Who is online

Users browsing this forum: No registered users and 14 guests