Can't open a ticket on support.elite-it.com

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mex51151
Posts: 3
Joined: Mon Apr 12, 2021 7:42 pm

Can't open a ticket on support.elite-it.com

Postby mex51151 » Mon Apr 12, 2021 8:04 pm

Hi all,

i don't know if it's only for me, but i don't have success trying to open a ticket on

https://support.elite-it.com/it

When a i try to send the ticket, i obtain this error (in italian): "Il servizio di assistenza al momento risulta non disponibile. Ci scusiamo per l'inconveniente."

Someone knows if i can use a mail instead, and what email ? I have already used info@elite-it.com, but had no response from there.

Thank you, ciao !

Arnaldo

hernandez_christ
Posts: 66
Joined: Wed Jan 06, 2021 10:20 pm
Location: France

Re: Can't open a ticket on support.elite-it.com

Postby hernandez_christ » Mon Apr 12, 2021 10:53 pm

Hi

From the message it seems to be a temporary problem. Maybe you can try again tomorrow.
Else the mail you used is correct and they usually reply within 1 or 2 days. At least that's my experience.

User avatar
Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Can't open a ticket on support.elite-it.com

Postby Elite Admin S » Tue Apr 13, 2021 11:55 am

Hi Arnaldo

Were you able to submit the ticket at the end?

Regards

mex51151
Posts: 3
Joined: Mon Apr 12, 2021 7:42 pm

Re: Can't open a ticket on support.elite-it.com

Postby mex51151 » Tue Apr 13, 2021 12:36 pm

Hi,

yesterday no, there was always the problem. I'll retry now, i will let you know.

Arnaldo

mex51151
Posts: 3
Joined: Mon Apr 12, 2021 7:42 pm

Re: Can't open a ticket on support.elite-it.com

Postby mex51151 » Tue Apr 13, 2021 12:43 pm

Ok, i think i have discovered the problem.

In my ticket i attached the file with the diagnostic log (that i obtained with MyEtraining). With this attachment, the ticket was rejected.

Now, i've tried without the attachment, and the ticket has been accepted.

Thanks to all, ciao !

Arnaldo

henry1569
Posts: 1
Joined: Thu Jun 24, 2021 6:46 am

Re: Can't open a ticket on support.elite-it.com

Postby henry1569 » Fri Jun 25, 2021 5:44 am

see Support and The urgency of existing tickets can't be increased to Critical.My Balance Now Elite. 24/7 support for Critical issues; Highest level of response time available.


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