Elite EGR/Power/resistance problem- No help from Support

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DDmors
Posts: 25
Joined: Wed Oct 14, 2020 1:30 am

Elite EGR/Power/resistance problem- No help from Support

Postby DDmors » Mon Feb 01, 2021 3:41 pm

Hi All,

Pleading for help from Elite to resolving this issue.

Many customers are experiencing Power, resistance or EGR problems with their Suito, EUO and DRIVO trainers.

So far there is no fix for this problem.

Below are all the noted Forms with customers with the same issue.

viewtopic.php?f=48&t=2805
viewtopic.php?f=13&t=2870
viewtopic.php?f=48&t=2528
viewtopic.php?f=48&t=2825
viewtopic.php?f=21&t=2860
viewtopic.php?f=21&t=2755
viewtopic.php?f=34&t=819


Elite TUO
viewtopic.php?f=20&t=2866

DRIVO
viewtopic.php?f=35&t=2862
viewtopic.php?f=35&t=2726
viewtopic.php?f=35&t=2720

Thank you,

DM

DDmors
Posts: 25
Joined: Wed Oct 14, 2020 1:30 am

Re: Elite EGR/Power/resistance problem- No help from Support

Postby DDmors » Mon Feb 01, 2021 4:23 pm

My Support number with Elite is #105777

Elite wants the unit replaced under warrantee at my cost of shipping.

I am pending Elite response since I don't feel the consumer should be paying to replace a fault product or manufacture defect. Whatever the problem is its impacting many customers.

Amcb
Posts: 1
Joined: Sat Jan 09, 2021 12:30 am

Re: Elite EGR/Power/resistance problem- No help from Support

Postby Amcb » Mon Feb 01, 2021 6:57 pm

Hi, I was riding via Rouvy and when I hit grades of plus 8-9% in the last 7 miles of a challenge race, switching into easiest gears did not for me. It was like riding 20 miles and then doing leg presses at 500 lb. resistance for last 7 miles.

Rouvy suggest I check my calibration etc. is there anyone at Elite that can help me?
Is my suito set at too heavy a setting?

Not doing any more serious mountain until I get this fixed.

Thanks


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