drivo not connecting to zwift / resistance not changing

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paulhudson
Posts: 2
Joined: Fri Jan 29, 2021 12:32 pm

drivo not connecting to zwift / resistance not changing

Postby paulhudson » Fri Jan 29, 2021 2:18 pm

Hello all. Any help appreciated. Drivo suddenly stopped being recognised by zwift with either ant or blue tooth. If it is recognised resistance doesn't work. When turning on, it nolonger makes the short buzz noise. Anyone any advice. Have reinstalled zwift, no difference. No firmware upgrades via upgrade needed. I cant seem to find contact details for elite customer support, anyone have a mail address?

Thanks

hernandez_christ
Posts: 58
Joined: Wed Jan 06, 2021 10:20 pm
Location: France

Re: drivo not connecting to zwift / resistance not changing

Postby hernandez_christ » Fri Jan 29, 2021 4:06 pm

Several people reported a resistance issue on several models. Looks like elite drivers got hacked... Hopefully they will fix it soon

paulhudson
Posts: 2
Joined: Fri Jan 29, 2021 12:32 pm

Re: drivo not connecting to zwift / resistance not changing

Postby paulhudson » Fri Jan 29, 2021 7:07 pm

Hi there, interesting comment. Where did you get this information?

sonykogin
Posts: 3
Joined: Tue Jan 26, 2021 8:27 pm

Re: drivo not connecting to zwift / resistance not changing

Postby sonykogin » Fri Jan 29, 2021 7:44 pm

Lots of postings on this very subject dating as far back as 2017. I am having the same issue myself.
So far, Elite support team is not actively addressing this issue. I would guess they either want you to trade up to a new model or go elsewhere.

hernandez_christ
Posts: 58
Joined: Wed Jan 06, 2021 10:20 pm
Location: France

Re: drivo not connecting to zwift / resistance not changing

Postby hernandez_christ » Fri Jan 29, 2021 10:44 pm

Sorry Paul Hudson I just said that as a joke, but the fact is really several people got their home trainer having similar problem since December.
But as pointed out by Sony kogin same is being reported for years. The thing is my HT is brand new and is a suito, so not quite the cheapest already.

DDmors
Posts: 25
Joined: Wed Oct 14, 2020 1:30 am

Re: drivo not connecting to zwift / resistance not changing

Postby DDmors » Mon Feb 01, 2021 4:05 pm

Create General form with all the customer reporting this issue.

viewtopic.php?f=13&t=2887

Suggest to post on this form

anneli
Posts: 1
Joined: Sun Mar 07, 2021 1:50 pm

Re: drivo not connecting to zwift / resistance not changing

Postby anneli » Sun Mar 07, 2021 1:59 pm

Hi,
I am having the same problem with my elite direto xr. It is connected to zwift but is not changing the resistance. Does anyone know how to solve this problem?

hernandez_christ
Posts: 58
Joined: Wed Jan 06, 2021 10:20 pm
Location: France

Re: drivo not connecting to zwift / resistance not changing

Postby hernandez_christ » Sun Mar 07, 2021 9:28 pm

In my case I contacted the support and they sent me a new motherboard that I replaced. Since then it works fine.
I don't know if the same would apply to your home trainer.


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