Elite Suito stuck on high resistance

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markofurlani
Posts: 3
Joined: Sun Jan 03, 2021 10:58 pm

Elite Suito stuck on high resistance

Postby markofurlani » Sun Jan 03, 2021 11:03 pm

I've had my suito for just over a week and for the most part I love it. Today I was warming up for a Zwift race and everything was fine. Just as the race started, my resistance increased to what felt like maximum and it had not changed since. I have tried to reste, checked my ftp, deleted all the apps and reinstalled. Firmware is up to date and I think I tried almost everything, but no change. I will be in the lowest gear and it feels like I'm climbing a mountain, I can barely get 60w or 40rpm. In a gear where I can easily cruise at 2.5kw/h, I can't even reach 90. I'm very frustrated and I have no idea what to do now.

markofurlani
Posts: 3
Joined: Sun Jan 03, 2021 10:58 pm

Re: Elite Suito stuck on high resistance

Postby markofurlani » Mon Jan 04, 2021 10:17 pm

Bumping this up again, desperate for help!

peter_simmonds
Posts: 1
Joined: Tue Jan 05, 2021 12:39 pm

Re: Elite Suito stuck on high resistance

Postby peter_simmonds » Tue Jan 05, 2021 12:40 pm

Are you using any sort of cycling computer alongside Zwift? I had some similar issues when I had Zwift and my Garmin running at the same time. They were trying to both control the resistance and, therefore, made life unbearable on the trainer.

rscottwatson
Posts: 1
Joined: Wed Jan 06, 2021 1:42 pm

Re: Elite Suito stuck on high resistance

Postby rscottwatson » Wed Jan 06, 2021 1:45 pm

We have the same problem. However no extra devices and the resistance is so high I barely get the pedals to turn. I’ve tried everything as well. Nothing works and no answer from support. I’ve seen countless posts about this but none of the workarounds work.

Hopefully someone has a solution

Thanks
Scott

Rixter
Posts: 15
Joined: Thu Sep 12, 2019 7:37 pm

Re: Elite Suito stuck on high resistance

Postby Rixter » Wed Jan 06, 2021 6:42 pm

I'm unfamiliar with the Suito, but there's a similar problem going on with the Direto X and XR. One thing I found, is that there can't be any competing Bluetooth apps/devices running. For example, I ensure that I have BT turned off on my iPhone, just so that no Garmin or MyElite app is conflicting in the background. I use Rouvy and Zwift so I had a problem a couple of times when Rouvy was minimized in the background on my laptop, but it was fighting with Bluetooth, same as Zwift. Finally, with Zwift I do not use Bluetooth on my Companion app, I rely on my laptop. Perhaps you have Apple TV or an iPad or something else nearby that's competing with the Bluetooth on Zwift. Not sure if any of this will help, but it has for me.

jlitteer
Posts: 1
Joined: Sat Feb 06, 2021 2:00 am

Re: Elite Suito stuck on high resistance

Postby jlitteer » Sat Feb 06, 2021 2:06 am

Having the same problem the brand new unit. I can barely turn the pedals in the 34-28 pushing over 400 watts. I have tried the calibration but even at level 1 I can still barely turn the pedals. Does anyone have a solution for this what seems to be a common problem?


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