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Direto not varying resistance

Posted: Sat Jun 13, 2020 6:44 pm
by stuartpratt
HI

Last Saturday I did a Zwift upgrade and my Direto is no longer varying resistance.

I’ve tried Zwift who say they have no other occurrence and suggest a firmware upgrade of the Direto. The Upgrado app says I am up to date on firmware.

I’ve tried reboot and reinstall of Zwift. The issue remains.

I’ve tried Bluetooth which picks up cadence and power but does not give resistance change.

I’ve tried ANT+ where I got a message on Zwift saying Connected on Power Source and on Cadence but a message saying “No signal” on Controllable.

Can anyone help please?

Thanks

Stuart

Re: Direto not varying resistance

Posted: Tue Jun 16, 2020 11:16 am
by Elite Admin S
In my e-training the trainer works properly?

Re: Direto not varying resistance

Posted: Sun Jun 21, 2020 4:36 pm
by stuartpratt
Yes, when I pair the device on my trainer it says it connects.

I don’t have a subscription to use the app.

Thanks

Stuart

Re: Direto not varying resistance

Posted: Mon Jun 22, 2020 10:01 am
by Elite Admin S
You don't need the subscription to use level mode and check the variation of resistance.
If the resistance won't change even there contact the customer care at myetraining@elite-it.com, there may be a problem with the electronic board.

Regards