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Suito power low

Posted: Tue May 12, 2020 2:24 pm
by americo8855
Hello

I recently got the Suito and after the calibration I had a few rides to test it out. I noticed that the power reasons are low compared to my usual so I did a ride with the Favero Assioma and as suspected the power is too low. I did recalibrate but it’s the same.

What should I do?

Re: Suito power low

Posted: Tue May 12, 2020 4:14 pm
by americo8855

Re: Suito power low

Posted: Wed May 13, 2020 9:24 am
by americo8855
Here is another file comparison

https://www.zwiftpower.com/analysis.php?set_id=34203

The Suito power is about 15 % less compared to the Assioma Favero.

I did recalibrate and have another quick spin, but the power is still low.

Re: Suito power low

Posted: Wed May 13, 2020 10:52 am
by Elite Admin S
Hi

A difference between the power sent by the trainer and the power sensor may be present.
It's due to the fact that we measure power on the hub during final testing, instead the power sensor measures it on the crank. This adds some friction.

Of course a 15% is too much.

Please be sure that both the trainer and your power sensor are calibrated.
Also, ve sure that the difference in power is constant (it shouldn't vary from one day and another, otherwise the problem is on the power sensor)
Finally, do a test in my e-training and check if you have the same difference there.

If the error remains and you have it also in my e-training (and it is almost constant), contact the customer care at myetraining@elite-it.com

Regards

Re: Suito power low

Posted: Sat May 16, 2020 11:40 am
by americo8855
Elite Admin S wrote:Hi

A difference between the power sent by the trainer and the power sensor may be present.
It's due to the fact that we measure power on the hub during final testing, instead the power sensor measures it on the crank. This adds some friction.

Of course a 15% is too much.

Please be sure that both the trainer and your power sensor are calibrated.
Also, ve sure that the difference in power is constant (it shouldn't vary from one day and another, otherwise the problem is on the power sensor)
Finally, do a test in my e-training and check if you have the same difference there.

If the error remains and you have it also in my e-training (and it is almost constant), contact the customer care at myetraining@elite-it.com

Regards


I just did another ride and tested both power meters, as you can see the values are again off by 15 % or so. Way too much

https://www.zwiftpower.com/analysis.php?set_id=35222

Re: Suito power low

Posted: Mon May 18, 2020 2:44 pm
by Elite Admin S
Contact our customer care and send the same link to the guys there.
Specify also the serial number of your trainer

Regards

Re: Suito power low

Posted: Thu Dec 24, 2020 8:06 am
by guntercams
@americo8855 I have the same problem.
Is the problem solved?
How did you solved it?

Re: Suito power low

Posted: Fri Jan 08, 2021 1:32 pm
by joselorde
Same problem.

Up to 300w everything is ok, but above the big differences start, with peaks of difference close to 80W less.

I have already tested with two PowerMeters.

I have already calibrated several times, after heating the roll, etc ...

How to solve the problem?

Re: Suito power low

Posted: Sun Jan 31, 2021 6:35 pm
by rodolphe.lassalle
Hello,

Same problem for me too...
15w between suito and assioma pedals.
Calibration do nothing.
With zwift power has no sense.

Thank you for your help

Re: Suito power low

Posted: Tue Feb 23, 2021 12:36 am
by tolgasarcc
Same here. For efforts higher than 200 watts, Suito reads aproximately 20 watts lower than my 4iiii PM. Calibration doesn't help at all :(