ADMIN HELP NEEDED PLEASE

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tonihazell
Posts: 2
Joined: Thu Aug 01, 2019 11:06 pm

ADMIN HELP NEEDED PLEASE

Postby tonihazell » Thu Aug 01, 2019 11:10 pm

Hi admin - over here! Please could you address the posts in 'active' about the app not working as it keeps asking for an age but won't accept one?
thank you
Toni

sales
Posts: 2
Joined: Fri Aug 02, 2019 7:00 am

Re: ADMIN HELP NEEDED PLEASE

Postby sales » Fri Aug 02, 2019 7:04 am

Im glad ive found this topic. It’s happening to me also ive returned my turbo back to the shop thinking it was broke yesterday and upgraded from elite novo smart to elite muin smart direct drive and im still experiencing this problem. It wont let me use any features it says age not set. When set thru parameters i go on to setting up sensors and choosing my turbo and it still hasn’t worked also hasn’t saved my birthdate.

Please elite shed light on this im missing important training as im a time triallist on a strict plan

Kind regards
Robert Hampton

nick_hayden
Posts: 1
Joined: Fri Aug 02, 2019 7:09 am

Re: ADMIN HELP NEEDED PLEASE

Postby nick_hayden » Fri Aug 02, 2019 7:11 am

Oh good it’s not just me then, I am having the same issue this morning, very annoying, it’s got to be the app as I is happening on my iPad iPhone and Mac I do hope they get this sorted as I rely on it for my daily training before work.

dogman
Posts: 3
Joined: Mon Dec 24, 2018 8:24 am

Re: ADMIN HELP NEEDED PLEASE

Postby dogman » Fri Aug 02, 2019 8:44 am

Me too - I've got the same "age not set" problem.

Now I can't use or adjust the watts or use it as a smart set of rollers.

Seems to have happened in the last week of July 2019.

Come-on Elite - please get it sorted.

My guess is an APP issue

MarkA
Posts: 4
Joined: Thu Aug 01, 2019 12:03 pm

Re: ADMIN HELP NEEDED PLEASE

Postby MarkA » Fri Aug 02, 2019 12:18 pm

I posted this on another thread.
I emailed Elite with problem & I got this reply on 1/8/19


Edoardo (Elite Srl)
Aug 1, 10:43 CEST

Good morning,

Thank you for getting in touch with us and for your alert.

Concerning your request:
We confirm that we reported the problem to our programmers and we are already working to fix it with a new release as soonest as possible.
It will be our care to inform you once solved the matter.

Thanks in advance for your understanding and

Best regards.
Edoardo
Elite srl

zeloviqyw
Posts: 5
Joined: Wed Jul 24, 2019 1:41 am

Re: ADMIN HELP NEEDED PLEASE

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