Direto Fault and Stuck at High Resistance

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mccllray
Posts: 5
Joined: Fri Oct 19, 2018 12:20 pm

Direto Fault and Stuck at High Resistance

Postby mccllray » Fri Oct 19, 2018 12:31 pm

Whilst hill climbing on Zwift at 260W, I momentarily stopped and reset a reminder on my laptop. On resuming the training session, I noticed that the resistance had for some reason increased to maximum, but the indicated wattage on the screen was way down on what I would have expected. A burning rubber smell also accompanied the increase in resistance, so I terminated the session and attempted to reset the system. I have attempted to reset the resistance on Zwift and disconnected the power feed to the trainer - but it all has no effect! Has anyone else encountered a similar problem? I'm still awaiting a response from the admin team, but the trainer is only 9 months old!! : :x

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: Direto Fault and Stuck at High Resistance

Postby Elite Admin S » Fri Oct 19, 2018 12:35 pm

I see that you're already in contact with our customer care.
Please go on with the assistance there.

Regards

mccllray
Posts: 5
Joined: Fri Oct 19, 2018 12:20 pm

Re: Direto Fault and Stuck at High Resistance

Postby mccllray » Thu Oct 25, 2018 7:38 pm

Well it's been over a week since I emailed the company, and the promised response is yet to come! All very frustrating really....come on Elite, where is the support? :(

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Elite Admin S
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Re: Direto Fault and Stuck at High Resistance

Postby Elite Admin S » Thu Nov 08, 2018 1:39 pm

Sorry guys for late reply in the latest weeks.
Here in North Italy we had two main events that have caused some delay: 1) Bridge of All Saint's (Nice) and 2) Very very bad weather with floods (Not nice).

Anyway, @mccllray I see that your assistance is on going

Regards

helenwest
Posts: 1
Joined: Fri Aug 09, 2019 3:56 am

Re: Direto Fault and Stuck at High Resistance

Postby helenwest » Fri Aug 09, 2019 4:01 am

The normal use of Quick Motion shouldn't cause any wear to the drums.
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alex_pratte
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Joined: Tue May 12, 2020 4:48 am

Re: Direto Fault and Stuck at High Resistance

Postby alex_pratte » Tue May 12, 2020 4:49 am

I have the same problem after only 1 month. Did you get an answer for this issue ? Thanks :)

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Elite Admin S
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Joined: Tue Nov 08, 2016 10:18 am

Re: Direto Fault and Stuck at High Resistance

Postby Elite Admin S » Wed May 13, 2020 11:33 am

@Alex,

I see that you're already in contact with our customer care to solve the problem
Our technicians will help you solve the issue

Regards

mccllray
Posts: 5
Joined: Fri Oct 19, 2018 12:20 pm

Re: Direto Fault and Stuck at High Resistance

Postby mccllray » Sat Sep 19, 2020 6:32 pm

Well here I am again! I highlighted this issue sometime ago (first comment on the forum)and after no response from Elite Customer Service fixed the issue myself. The belt had slipped and wedge against the structure increasing resistance. I have suffered with this issue numerous times since and resolved the problem. It has now got to the point where the machine is unusable as it constantly slips. Not very impressive really for the cost of the machine and I will email Customer Services yet again - but don't expect a response. Spend the extra cash and get a Wahoo as I understand that this is a common fault!! :evil:

mccllray
Posts: 5
Joined: Fri Oct 19, 2018 12:20 pm

Re: Direto Fault and Stuck at High Resistance

Postby mccllray » Sat Sep 19, 2020 6:41 pm

If I could find the link on the Elite site to Customer Service then I would contact them! Common Elite, please make it easier!

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Elite Admin S
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Re: Direto Fault and Stuck at High Resistance

Postby Elite Admin S » Mon Sep 21, 2020 9:39 am

@mccllray

We haven't received any recent email from your account.
It's probably necessary to replace the belt and the pulley.
Please write to us at myetraining@elite-it.com or info@elite-it.com.

Regards


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