Direto

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47stephen
Posts: 5
Joined: Mon Oct 09, 2017 11:00 am

Direto

Postby 47stephen » Mon Oct 09, 2017 11:04 am

Hello there, i am having troubles me pairing via Bluetooth to my direto on my e trainer , it asks to wait then says no incoming data. If i try to connect via my device it says di rejects pairing , please help

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Elite Admin S
Posts: 344
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto

Postby Elite Admin S » Mon Oct 09, 2017 11:11 am

Hi

Don't try to connect the training using the bluetooth menu of the device, it will always cause a reject message.
Restart the phone, run again my e-training app and do again the complete configuration (parameter, configure, select device...).
When you are in the white screen when the app asks you to pedal, wait until the trainer appears on the list and be sure that there's a green tick on it before pressing next.
If still you are not able to see data during the training, please send us the screenshots of the parameter screen and advanced settings screen (or, if you prefer, send them to the customer care at real@elite-it.com explaining the situation)

Regards

47stephen
Posts: 5
Joined: Mon Oct 09, 2017 11:00 am

Re: Direto

Postby 47stephen » Wed Oct 11, 2017 9:37 pm

I have tried that and eventually it worked , i have now discovered that it doesnt support windows via bluetooth. i have now tried the zwift app and when i come to pair zwift with a device , it will not recognise the direto , this is all very complicated and confusing , there is no manual to fall back on and i really am now regreting buying this product

joemomma
Posts: 1
Joined: Wed Oct 11, 2017 10:14 pm

Re: Direto

Postby joemomma » Wed Oct 11, 2017 10:20 pm

I am having the same or very similar problem with zwift. it seem that the zwift mobile link app on a galaxy s7 doesn't want to pair as a controllable trainer, it does see it as a power meter and cadence sensor, so i can still ride in zwift. But that really isnt how we want to use our trainers. zwift options are essentially use a galaxy 8, an apple product, or a windows machine with a ant + dongle. Essentially buy different hardware because they can't or are unwilling to address their software problem.

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Elite Admin S
Posts: 344
Joined: Tue Nov 08, 2016 10:18 am

Re: Direto

Postby Elite Admin S » Thu Oct 12, 2017 10:43 am

Guys, I confirm you that for some reason Zwift doesn't allow to connect a controllable trainer using the mobile link as a communication bridge.
I suggest you to contact Zwift directly and ask about this option

Regards


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