Suits Elite not recognizing serial number for redeeming coupon

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andriesb
Posts: 1
Joined: Thu Sep 02, 2021 7:56 am

Suits Elite not recognizing serial number for redeeming coupon

Postby andriesb » Thu Sep 02, 2021 8:01 am

I can not enter the serial code on bottom of trainer. It says it is not recognized. Error E1005. I have experience similar problems in the past and I think it might be caused by someone opening the box,accessing the code and using it. Is this the case?
See attached image
thanks
Andries
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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Suits Elite not recognizing serial number for redeeming coupon

Postby Elite Admin S » Thu Sep 02, 2021 11:34 am

Hi

Please follow these instructions to run the diagnostics and open a ticket:
https://elitesrl.zendesk.com/hc/en-us/a ... iagnostics

In the text of the email specify:
- trainer model
- trainer serial number
- error received

We will check the data and unlock the subscription

Regards

antoni70
Posts: 1
Joined: Sat Mar 11, 2023 8:12 pm

Re: Suits Elite not recognizing serial number for redeeming coupon

Postby antoni70 » Sat Mar 11, 2023 8:31 pm

Hello i try 5 or 6 times the SN bueno alltimes sayd is a wrong number, any hello, please, thanks.

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Suits Elite not recognizing serial number for redeeming coupon

Postby Elite Admin S » Mon Mar 13, 2023 10:52 am

Hi

Contact the support, the guys there will check what's wrong with the serial number:
https://support.elite-it.com/en/ticket

Regards

timothyferriss
Posts: 8
Joined: Sat Jul 01, 2023 8:46 am

Re: Suits Elite not recognizing serial number for redeeming coupon

Postby timothyferriss » Tue Oct 10, 2023 6:14 am

Error E1005 typically indicates that the serial code entered is not recognized by the system. While it's possible that someone may have accessed the code and used it in the past, there could be other reasons for this error as well.

recch1985
Posts: 1
Joined: Wed Oct 18, 2023 4:14 am

Re: Suits Elite not recognizing serial number for redeeming coupon

Postby recch1985 » Wed Oct 18, 2023 4:21 am

Hello, good evening, I need help with my coupon, it is a direct xr-t roller, code xri213863, the error I get is e1005, thank you. recch1985@gmail.com

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Elite Admin S
Posts: 2771
Joined: Tue Nov 08, 2016 10:18 am

Re: Suits Elite not recognizing serial number for redeeming coupon

Postby Elite Admin S » Wed Oct 18, 2023 2:30 pm

You have to contact the support:
https://support.elite-it.com/en/ticket

Regards


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