Putting the Home Trainer Elite Suito on standby / Mise en veille du Home Trainer Élite Suito

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joy8eight
Posts: 4
Joined: Tue Nov 23, 2021 11:05 am

Putting the Home Trainer Elite Suito on standby / Mise en veille du Home Trainer Élite Suito

Postby joy8eight » Tue Nov 23, 2021 11:07 am

Bonjour,

Je viens vers vous car je ne trouve pas de solution à mon problème dans les divers forums que j’ai pu parcourir.

Mon souci est le suivant :
- Lorsque je connecte mon home trainer Elite Suito T exclusivement à ma montre polar vantage V2 en Bluetooth, tout fonctionne parfaitement mais le home trainer se met toujours en veille, au bout de 15 minutes environ.
- Lorsque je connecte mon home trainer exclusivement via ANT+ à mon ordinateur, le home trainer ne se met pas en veille mais je n’ai aucune résistance.
- Lorsque je connecte le home trainer à la montre via Bluetooth + à mon ordinateur via ANT+, alors il ne se met pas en veille mais je n’ai toujours pas de résistance.
Ainsi, je n’ai pas la possibilité d’avoir un home trainer fonctionnel plus de 15 minutes.

A noter que mon home trainer est à jour (via l’application « Upgrado »).

J’aimerai donc savoir s’il est possible de rendre la résistance fonctionnelle via ANT+ et de supprimer la mise en veille de l’appareil ?

Merci d’avance !

Hello, I am coming to you because I cannot find a solution to my problem in the various forums I have been able to browse. My concern is the following: - When I connect my Elite Suito T home trainer exclusively to my polar vantage V2 watch using Bluetooth, everything works perfectly but the home trainer always goes into standby after about 15 minutes. - When I connect my indoor trainer exclusively via ANT + to my computer, the indoor trainer does not go to sleep but I have no resistance. - When I connect the trainer to the watch via Bluetooth + to my computer via ANT +, then it does not go to sleep but I still have no resistance. So I don't have the option of having a functional indoor trainer for more than 15 minutes. Note that my home trainer is up to date (via the "Upgrado" application). So I would like to know if it is possible to make the resistor functional via ANT + and to remove the device from sleep? Thanks in advance !

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Elite Admin S
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Re: Putting the Home Trainer Elite Suito on standby / Mise en veille du Home Trainer Élite Suito

Postby Elite Admin S » Fri Nov 26, 2021 11:08 am

Hi

Speed is properly shown when you train?

joy8eight
Posts: 4
Joined: Tue Nov 23, 2021 11:05 am

Re: Putting the Home Trainer Elite Suito on standby / Mise en veille du Home Trainer Élite Suito

Postby joy8eight » Fri Nov 26, 2021 10:19 pm

Yes, speed is displayed on my Vantage when I train... Until it looks like a standby. The speed returns when I restart the home trainer.

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Elite Admin S
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Re: Putting the Home Trainer Elite Suito on standby / Mise en veille du Home Trainer Élite Suito

Postby Elite Admin S » Mon Nov 29, 2021 11:40 am

Please contact the support:
https://support.elite-it.com/en/ticket

The guys there will check your case
Regards

joy8eight
Posts: 4
Joined: Tue Nov 23, 2021 11:05 am

Re: Putting the Home Trainer Elite Suito on standby / Mise en veille du Home Trainer Élite Suito

Postby joy8eight » Tue Nov 30, 2021 9:52 pm

It’s already done since Tuesday 23 November (request 133642) but I still don’t have an answer.

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Elite Admin S
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Re: Putting the Home Trainer Elite Suito on standby / Mise en veille du Home Trainer Élite Suito

Postby Elite Admin S » Wed Dec 01, 2021 12:03 pm

It’s already done since Tuesday 23 November (request 133642) but I still don’t have an answer.


I've checked and one of our technician replied you the same day.
Is it possible that his email is in your spam folder?

I've warned him and he has just sent you a new email, let me know if you receive it

joy8eight
Posts: 4
Joined: Tue Nov 23, 2021 11:05 am

Re: Putting the Home Trainer Elite Suito on standby / Mise en veille du Home Trainer Élite Suito

Postby joy8eight » Wed Dec 01, 2021 4:35 pm

I have received his email thank you!

As requested in the latter, I just tested the different resistance levels and the resistance changes without a problem. Moreover, the home trainer does not go to sleep after 15 minutes when it is connected to my iPad via the My e-training application.
So it only goes to sleep when it is connected to my Polar Vantage V2 watch.
So is there a possibility to avoid putting the home trainer on standby?

Thanks again !

J'ai bien reçu son mail merci !

Comme demandé dans ce dernier, je viens de tester les différents niveaux de résistance et la résistance change sans problème. D'ailleurs, le home trainer ne se met pas en veille au bout de 15 minutes lorsqu'il est connecté à mon iPad via l'application My e-training.
Il ne se met donc en veille que lorsqu'il est connecté à ma montre Polar Vantage V2.
Existe-t-il donc une possibilité pour éviter la mise en veille du home trainer ?

Merci encore !


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