Search found 2771 matches

by Elite Admin S
Tue Nov 02, 2021 11:51 am
Forum: Qubo Digital / Novo Smart
Topic: richiesta assistenza
Replies: 1
Views: 7981

Re: richiesta assistenza

Buongiorno

Potrebbe essere un problema del sensore di velocità.
Contatti il nostro servizio di assistenza:
https://support.elite-it.com/it/ticket

Saluti
by Elite Admin S
Tue Nov 02, 2021 11:46 am
Forum: Direto, Direto X, Direto XR
Topic: Direto X power meter problem
Replies: 1
Views: 1529

Re: Direto X power meter problem

Hi

Does this happens frequently?
The other data (speed, HR...) freeze in the same way or they are properly shown?

It may be a disconnection or a problem on the internal sensor.
In both cases, it's better to contact our support:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Tue Nov 02, 2021 11:38 am
Forum: Trainers general discussion
Topic: Qubo Power Smart b+ & Zwift
Replies: 1
Views: 2166

Re: Qubo Power Smart b+ & Zwift

Hi

As Qubo Power Mag Smart B+ is not an interactive trainer, it's not possible to do a software automatic calibration.
What you can do is to calibrate it manually:
https://elitesrl.zendesk.com/hc/en-us/a ... alibration

Regards
by Elite Admin S
Tue Nov 02, 2021 11:36 am
Forum: My e-training
Topic: battery pack
Replies: 1
Views: 1406

Re: battery pack

Hi I'm sorry, we don't have any battery pack for our trainers. Theoretically, if you can find a power battery pack that provides the same output as our power supply (and has the same connector), you could be able to connect it... but it's all theoretical, we cannot guarantee that this will work prop...
by Elite Admin S
Tue Nov 02, 2021 11:33 am
Forum: My e-training
Topic: Fascia cardio non riconosciuta
Replies: 1
Views: 1249

Re: Fascia cardio non riconosciuta

Buongiorno

La fascia cardio in questione è solo ant?
Il suo Huawei P20 supporta il protocollo ant? Se prova a connettere il trainer via ant, ci riesce?

Saluti
by Elite Admin S
Tue Nov 02, 2021 11:31 am
Forum: My e-training
Topic: App forgets connection with Suito T
Replies: 1
Views: 1186

Re: App forgets connection with Suito T

Hi

Please uninstall and install again the app.
If this won't solve the problem, contact our support:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Fri Oct 29, 2021 12:31 pm
Forum: Real trainers
Topic: Old RealAxiom
Replies: 11
Views: 21810

Re: Old RealAxiom

Hi Sem

In this moment, my e-training Desktop software supports all the wired Real trainers.

Regards
by Elite Admin S
Fri Oct 29, 2021 11:53 am
Forum: Smart Trainers
Topic: Elite Qubo Smart B+ and Garmin Edge 530 or Wahoo Elemnt
Replies: 7
Views: 12755

Re: Elite Qubo Smart B+ and Garmin Edge 530 or Wahoo Elemnt

So you are saying the communication is only from Edge to Elite Trainer. Elite trainer is not sending anything back to confirm the resistance settings is accepted or what is current resistance settings? Not saying so. The trainer will send back its actual status, but can't send a previous one. I'll ...
by Elite Admin S
Fri Oct 29, 2021 11:28 am
Forum: Smart Trainers
Topic: Direto calibration
Replies: 2
Views: 2759

Re: Direto calibration

Hi It depends. Do you have any other issue (strange noise, slipping at high speed, sudden drop in power)? If it is so, it is necessary to tighten the belt. In this case, contact our support to have proper instructions (https://support.elite-it.com/en/ticket) If not, don't worry about the difference....

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