Official Forum

Hi

Please do this check:
https://elitesrl.zendesk.com/hc/en-us/a ... e-Trainers

If you notice any problem on the resistance change, contact the support:
https://support.elite-it.com/en/ticket

Regards

Noted

Hi

You can use Real Emotion B+ with my e-training, it is already supported.

Regards

Hi Crosby Do you mean that the resistance is always high? If it is so, there may be different causes. One of the possible causes is that some dirt is blocking the motor. In this case, this procedure can help: https://elitesrl.zendesk.com/hc/en-us/articles/7066894670108-Cleaning-the-motor-screw-threa...

Hi

Please contact the support:
https://support.elite-it.com/en/ticket

Remember to specify the serial number of the trainer.

This is the correct one (the same indicated by Steve): https://www.shopelite-it.com/en/spare-parts-hometrainers-and-rollers/accessories/shimano-freehub-compatible-with-drivo-drivo-ii-justo-direto-direto-x-direto-xr-direto-xr-t-suito-suito-t-kura-turno-zumo-turbo-roteo-volano-turbo-muin-thru-axle-and...

So, that's not the cause.
If you try using a different device/pc, do you have the same problem?
And what happens If you use a different connection?

Regards

This is strange.
May I ask you in which country you live exactly?

In the meanwhile, contact the support using this mail address:
info@elite-it.com

This is strange.
May I ask you in which country you live exactly?

In the meanwhile, contact the support using this mail address:
info@elite-it.com

Regards

Hi

Can you tell me exactly which error you get when you try to download a video?
I've just check and here it is working properly.
Also, please uninstall the software and install it again. Tell me if this solves the problem.

Regards