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Hi

Do you think that you can show us this thumping through a video?
If it is so, please contact us and send us the video. We will check it.
https://support.elite-it.com/en/ticket

buongiorno Federico Dal link che mi ha passato non capisco la dimensione del mozzo. Consiglio di verificarne la dimensione e seguire queste indicazioni: - in presenza di quick release 130-135x5mm gli adattatori sono inclusi nella confezione - in presenza di perno passante 142x12mm gli adattatori son...

Hi

Don't loose the bolts, as the legs must NOT be loose, the risk is to compromise the stability of the trainer.
It's normal that you have to apply some force.

Regards

Hi ymarti About your proposals: 1) give the possibility to hide the numerical data (time, cadence, power, etc.) to have more screen available 2) give the possibility to hide the pause and stop buttons (during the last km's the track is covered if the route display function is activated) 3) give the ...

Hi

Please contact our customer care, it is necessary to analyze the data.
https://support.elite-it.com/en/ticket

Hi

Please contact our customer care. Specify the trainer model, serial number and add the link of the video:
https://support.elite-it.com/en/ticket

Regards

Hi Chris

Check the weight in the rider setting.
Even if it is correct, change it (+/- 1kg) so we can be sure that the value is overwritten and let me know if still you can't feel the resistance change

Regards

Hi Declan

I see that you're already in contact with one of our technician to solve the problem.

Regards

Hi

Usually with a 12sp cassette no spacers are needed (there are some exceptions, though).
Check with your trusted mechanic or send us a video in which we can see the play and how the cassette is mounted:
https://support.elite-it.com/en/ticket

Hi

The bearings cannot be replaced without proper equipment.
May I ask you why do you want to replace the bearings? Did you notice any strange noise coming from the trainer?

I'm not sure about the part you're holding in your hand, is it a simple washer? Or is it opened (seeger/circlip)?

Regards