It's necessary to investigate further and to do some test.
Please contact the support, the guys there will help you:
https://support.elite-it.com/en/ticket
Search found 2771 matches
- Mon Nov 20, 2023 8:21 am
- Forum: Direto, Direto X, Direto XR
- Topic: Resistance simulation unrealistically high? (Direto XR)
- Replies: 5
- Views: 6767
- Mon Nov 13, 2023 3:19 pm
- Forum: My e-training
- Topic: Qubo smart B+ does not connect to my e-training with ANT+
- Replies: 3
- Views: 8201
Re: Qubo smart B+ does not connect to my e-training with ANT+
Please contact the support to solve the problem:
https://support.elite-it.com/en/ticket
https://support.elite-it.com/en/ticket
- Mon Nov 13, 2023 8:03 am
- Forum: Direto, Direto X, Direto XR
- Topic: Inconsistent resistance on Direto XR
- Replies: 1
- Views: 2768
Re: Inconsistent resistance on Direto XR
Hi Jonathan
Is it possible that you've paired the trainer to two different devices? Do you perhaps have some applications still active in the background?
This would explain the inconsisten resistance value.
Is it possible that you've paired the trainer to two different devices? Do you perhaps have some applications still active in the background?
This would explain the inconsisten resistance value.
- Mon Nov 13, 2023 7:56 am
- Forum: Drivo & Drivo II
- Topic: Factory reset a Direto?
- Replies: 5
- Views: 14802
Re: Factory reset a Direto?
Hi kubatmartin999
It may be a problem on the internal motor or on the electronic circuit board.
Please contact the support at this link:
https://support.elite-it.com/en/ticket
It may be a problem on the internal motor or on the electronic circuit board.
Please contact the support at this link:
https://support.elite-it.com/en/ticket
- Tue Nov 07, 2023 12:02 pm
- Forum: Direto, Direto X, Direto XR
- Topic: Direto X Broken Step Motor/ERG Mode
- Replies: 3
- Views: 3494
Re: Direto X Broken Step Motor/ERG Mode
Please contact the support:
https://support.elite-it.com/en/ticket
https://support.elite-it.com/en/ticket
- Tue Nov 07, 2023 11:52 am
- Forum: Direto, Direto X, Direto XR
- Topic: Calibration not succesful
- Replies: 9
- Views: 6380
Re: Calibration not succesful
I understand your frustration and I appreciate your feedback.
Please write to the support again.
Our team is currently hard at work on a new update, and your valuable input, along with your data, could greatly assist in getting the problem sorted out swiftly. Thanks for being a part of our community!
Please write to the support again.
Our team is currently hard at work on a new update, and your valuable input, along with your data, could greatly assist in getting the problem sorted out swiftly. Thanks for being a part of our community!
- Tue Nov 07, 2023 11:44 am
- Forum: My e-training
- Topic: Training test
- Replies: 1
- Views: 2498
Re: Training test
Buongiorno Mi dispiace per l'accaduto. Per capire meglio cosa è andato storto nella fase di generazione degli allenamenti, è necessario analizzare i dati del test. Le chiedo cortesemente di contattare il nostro servizio di assistenza, in questo modo i colleghi potranno richiederle i file dei test se...
- Tue Nov 07, 2023 11:41 am
- Forum: Third Party Applications and non Elite devices
- Topic: registrazione rullo
- Replies: 1
- Views: 2374
Re: registrazione rullo
Did you already check in your spam folder?
If you still cannot find it, please contact the support specifying the serial number of the trainer and account used in the registration:
https://support.elite-it.com/en/ticket
If you still cannot find it, please contact the support specifying the serial number of the trainer and account used in the registration:
https://support.elite-it.com/en/ticket
- Mon Nov 06, 2023 11:50 am
- Forum: Direto, Direto X, Direto XR
- Topic: Calibration not succesful
- Replies: 9
- Views: 6380
Re: Calibration not succesful
Hi
please contact the support, it may be necessary to check the log file:
https://support.elite-it.com/en/ticket
Regards
please contact the support, it may be necessary to check the log file:
https://support.elite-it.com/en/ticket
Regards
- Mon Nov 06, 2023 8:46 am
- Forum: Direto, Direto X, Direto XR
- Topic: Elite Direto Belt Tension
- Replies: 38
- Views: 74750
Re: Elite Direto Belt Tension
Hi
I'm sorry for this inconvenience.
Please contact the support, the guys there will help you solve the problem:
https://support.elite-it.com/en/ticket
I'm sorry for this inconvenience.
Please contact the support, the guys there will help you solve the problem:
https://support.elite-it.com/en/ticket