Official Forum

Hi

Contact the customer care, we will send you the complete instructions

Regards

Hi

I see that you've already solved the problem with our customer care (there was a problem on the electronic board)

Regards

Hi

Check the cassette mounting (correct number of spacers and no plays between the parts).
If still you have problems, contact our customer care adding some photos or a short video that illustrate the issue.

Regards

Guys, don't worry. If you have one of that pieces, the problem will appear almost immediately (belt broken or out of its place). Now we have also provided our distributors with a replacement kit for the guide pulley and the belt, so there cannot be any error in the repair. @Baltasar, slippage and no...

Guys,

I see that you've both solve the problem with our customer care. I'll share it here for other people.


@tjh,

in your case I see that it was necessary to recalibrate the trainer

@shanejohno01,

in your case it was necessary to tighten the belt

@webmaster,

contact the customer care at real@elite-it.com, as some additional test is needed.

Regards

Guys,

if you have a original RealVideo DVD contact us sending the photo of the DVD and we will activate a free download for it.
Also, check in your RealVideo list and you'll see that also Tour of the Moon is free

Hi guys

What Pancreata says is correct.
Tensioning the belt is a delicate operation, so for any doubt contact the customer care

Hi

Are you sure of the serial number of your trainer?
It doesn't seem a serial number of a Qubo Digital Smart B+

There is a ant+ dongle, made by Wahoo, specific for apple devicese. It's this one: http://www.elite-it.com/en/products/global/trainers/sensors/dongle-ant You'd also need the lightning/30pin adapter: https://www.apple.com/uk/shop/product/MD823ZM/A/lightning-to-30-pin-adapter BUT ATTENTION! Recently m...