Official Forum

Guys, don't worry. If you have one of that pieces, the problem will appear almost immediately (belt broken or out of its place). Now we have also provided our distributors with a replacement kit for the guide pulley and the belt, so there cannot be any error in the repair. @Baltasar, slippage and no...

Guys,

I see that you've both solve the problem with our customer care. I'll share it here for other people.


@tjh,

in your case I see that it was necessary to recalibrate the trainer

@shanejohno01,

in your case it was necessary to tighten the belt

@webmaster,

contact the customer care at real@elite-it.com, as some additional test is needed.

Regards

Guys,

if you have a original RealVideo DVD contact us sending the photo of the DVD and we will activate a free download for it.
Also, check in your RealVideo list and you'll see that also Tour of the Moon is free

Hi guys

What Pancreata says is correct.
Tensioning the belt is a delicate operation, so for any doubt contact the customer care

Hi

Are you sure of the serial number of your trainer?
It doesn't seem a serial number of a Qubo Digital Smart B+

There is a ant+ dongle, made by Wahoo, specific for apple devicese. It's this one: http://www.elite-it.com/en/products/global/trainers/sensors/dongle-ant You'd also need the lightning/30pin adapter: https://www.apple.com/uk/shop/product/MD823ZM/A/lightning-to-30-pin-adapter BUT ATTENTION! Recently m...

Contact the customer care at real@elite-it.com adding a photo of the coupon code and the account you use in the app.

Regards

@jbroussia, If there are mechanical issues, noises or if some deep analysis is needed (often we ask exported trainings to check data), it is necessary to contact the customer care. In your case, it was necessary to be in contact with the customer care as you had a mechanical issue that required a re...

On the graphs you can see the difference between the right and left leg.
The pedal analysis is available on both, the app and the software. Of course you cannot use them simultaneously.

Regards