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Hi The sound you hear probably is the internal motor that adjusts the resistance, I think. But it shouldn't be loud. I suggest you to contact our customer care at myetraining@elite-it.com adding a short video, so we can hear the noise level. About the firmware, your sentence is not correct. The firm...

@kaciek22,

sorry, your version is not upgradable

Regards

Non abbiamo un manuale specifico riguardo all'analisi della pedalata.
Trova però una spiegazione dettagliata a questo link:
http://drivo.cc/system/cms/document/dat ... ata_IT.pdf

Saluti

Sorry for the late reply, in this period we check the forum less often.
It is necessary to investigate further. Please contact the customer care at myetraining@elite-it.com

regards

Are you using a myRealVideo? If it is so, try with another one. Sometimes some myRealVideos are badly recorded and may have some issue. If it happens also with Elite RealVideos, it may be due to the software instead. Try with Tour of the Moon, which is free. If you have the same issue, contact our c...

I'm sorry for your disappointment. As indicated in the welcome message of the forum, we don't answer daily here. In winter season for example almost all our resources are dedicated to the customer care assistances, that are high priority. This means that your message could remain unanswered for many...

It may be a problem with the electronic board.
Please contact our customer care at myetraining@elite-it.com

Regards

I DVD RealVideo sono compatibili solo con il software Real. Il Turbo Muin Smart B+ invece va utilizzato con il software my e-training (attualmente, con la versione beta). Se però possiede dei DVD video, inviando le foto dei DVD originali al nostro servizio di assistenza (myetraining@elite-it.com) è ...

Sabina, it's the Fluid that has different sizes. Not the Qubo Digital Smart B+. Are you sure about your model? Anyway I suggest you to contact our customer care at myetraining@elite-it.com with a photo of the trainer and the screenshots of the configuration you've set in the app (parameter screen an...

If you have any doubt about strange noises or sound, contact the customer care at myetraining@elite-it.com and add a short video in which we can hear the noise. This will be very helpful to understand the problem.

Regards