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Hi Carlanga
I guess from the first email it took maybe two weeks. Maybe one week of exchange by email (2-3 mails) and then a week for the parcel to arrive.
I confirm for my suito the problem is now resolved and I'm enjoying again

Bonjour
Je ne connais pas le 705 mais j'ai le 530 et pour le cardio j'ai une ceinture cardio et je la connecte sans problème sur l'application my e training.

Hi Carlanga, From the following page : https://support.elite-it.com/en you can search for your trainer. For you tuo then, and at the end of the page is a link to the ticketing page : https://support.elite-it.com/en/ticket Usually they reply the day after, I guess they work on support in the morning....

Update on my situation. I received the motherboard yesterday and I replaced the broken one. The operation itself is OK, even if there is not much space to access the wires and plugs. Now I see the motor moving and this morning I had a ride on zwift where everything went perfect. Hopefully it won't h...

You should contact the support. Several of us got the same on different home trainer and the motherboard was said to be broken and they send us a spare board. I'm yet to receive mine but hopefully it will work.

I have no clue, have you checked also on tacx website if they can control other home trainer than their own? Zwift, rouvy anc Co are third parties so they should be compatible with any home trainer but I wouldn't be surprised if an app from a home trainer manufacturer would not be able to control ot...

@helen.schott1 It looks like either the trainer is not "seeing" the strokes which could be a sensor issue, or a connection problem. Is there any led flashing? Or it could be a setting problem. In another thread you mentioned you can't change the circumference, so maybe your trainer is not ...

Just got answer from the support. Looks like one electronic board, at least one of its components, is dead. They are sending the replacement part and they already provided me with the procedure. The board is free of charge. I saw in another post this happened to another person, but after some time t...

I got a reply from the support and I need to iterate with them, sending video and so on. But the support guy suggested a problem with the motor having lost its zero position, and so my understanding then not being able to move.
I'll keep you posted folks.

I plugged in again today the HT and I tested again - - > same issue. If I go for my e training, training by level, when I increase the level I can hear a small noise in the device, which I guess is the motor to move the magnetic system, but simply nothing more happen. Usually there is some bigger no...