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by Elite Admin S
Mon Sep 20, 2021 8:15 am
Forum: Suito
Topic: Suito-T Legs to tight
Replies: 4
Views: 3372

Re: Suito-T Legs to tight

Hi

Don't loose the bolts, as the legs must NOT be loose, the risk is to compromise the stability of the trainer.
It's normal that you have to apply some force.

Regards
by Elite Admin S
Fri Sep 17, 2021 11:18 am
Forum: Suggestions
Topic: for real video
Replies: 9
Views: 13768

Re: for real video

Hi ymarti About your proposals: 1) give the possibility to hide the numerical data (time, cadence, power, etc.) to have more screen available 2) give the possibility to hide the pause and stop buttons (during the last km's the track is covered if the route display function is activated) 3) give the ...
by Elite Admin S
Fri Sep 17, 2021 10:58 am
Forum: Smart Trainers
Topic: Faulty super high cadence in Turno
Replies: 1
Views: 2195

Re: Faulty super high cadence in Turno

Hi

Please contact our customer care, it is necessary to analyze the data.
https://support.elite-it.com/en/ticket
by Elite Admin S
Fri Sep 17, 2021 10:55 am
Forum: Direto, Direto X, Direto XR
Topic: Awful noise coming from my Direto XR
Replies: 5
Views: 8381

Re: Awful noise coming from my Direto XR

Hi

Please contact our customer care. Specify the trainer model, serial number and add the link of the video:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Thu Sep 16, 2021 8:16 am
Forum: Zumo
Topic: Cadence sending but no power
Replies: 3
Views: 8960

Re: Cadence sending but no power

Hi Chris

Check the weight in the rider setting.
Even if it is correct, change it (+/- 1kg) so we can be sure that the value is overwritten and let me know if still you can't feel the resistance change

Regards
by Elite Admin S
Thu Sep 16, 2021 8:11 am
Forum: Direto, Direto X, Direto XR
Topic: Direto bearings
Replies: 3
Views: 2699

Re: Direto bearings

Hi Declan

I see that you're already in contact with one of our technician to solve the problem.

Regards
by Elite Admin S
Thu Sep 16, 2021 8:08 am
Forum: Suito
Topic: Spacer with PG1230
Replies: 2
Views: 1828

Re: Spacer with PG1230

Hi

Usually with a 12sp cassette no spacers are needed (there are some exceptions, though).
Check with your trusted mechanic or send us a video in which we can see the play and how the cassette is mounted:
https://support.elite-it.com/en/ticket
by Elite Admin S
Wed Sep 15, 2021 10:09 am
Forum: Direto, Direto X, Direto XR
Topic: Direto bearings
Replies: 3
Views: 2699

Re: Direto bearings

Hi

The bearings cannot be replaced without proper equipment.
May I ask you why do you want to replace the bearings? Did you notice any strange noise coming from the trainer?

I'm not sure about the part you're holding in your hand, is it a simple washer? Or is it opened (seeger/circlip)?

Regards
by Elite Admin S
Wed Sep 15, 2021 8:22 am
Forum: Suito
Topic: Elite Suito - Cant Pedal
Replies: 1
Views: 1675

Re: Elite Suito - Cant Pedal

Hi Are you sure to have used the correct adapters and to have mount the bike properly? Please take a look at the video at this link: https://elitesrl.zendesk.com/hc/en-us/articles/360021012440-Adapters-required-based-on-the-bike-you-will-be-using-with-Direto-XR-Direto-XR-T-Suito-and-Suito-T- If stil...
by Elite Admin S
Mon Sep 13, 2021 10:39 am
Forum: Direto, Direto X, Direto XR
Topic: compatibilità direto x - rizer
Replies: 4
Views: 2639

Re: compatibilità direto x - rizer

Mi spiace, non è possibile effettuare la sostituzione.
Un minimo di lasco c'è sempre, per cui ci sta che un po' ruoti, ma non a sufficienza per garantire che non ci siano danni al telaio.

Saluti

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