Official Forum

Hi

It is for life and after the purchase it will be active for all your devices.

Regards

Hi

Run the app and select the setting option. Click on "Guide" to open the user guide of the app, it's all explained there.

Regards

Hi

Please contact our customer care using the contact form in myRealVideo app, they will give you instructions on how to solve the problem.

Regards

Hi Johannes If the orientation is wrong, you should receive an error message and then the app stops registering. Is this what happens to you? If it is so, try turn the phone upside down. If the problem doesn't disappear, please contact our customer care at real@elite-it.com and a technician will hel...

Hi About the Kura issue, please contact our customer care at real@elite-it.com explaining the problem, they will ask you some test to understand the cause of the issue. About the simultaneous use of ant+ and bluetooth, the bluetooth should switch off the ant+ communication. But if this won't happen ...

Hi

You can download our "myRealVideo" app.
It is easy to use, try it
There's also a help inside the app (Settings - User guide)

Regards

Hi

Are you sure to have selected the "fe-c" option in the Zwift settings?
If it is so, please write to our customer care at real@elite-it.com and add:
- trainer device number
- screenshot of the selected configuration

Regards

Hi

I'm going to forward your suggestion to the marketing guys

Regards

Hi Nick As it is an unconventional use of the trainer, it is necessary to understand better the complete setting. Please write to our customer care at real@elite-it.com adding some photos of how di you mount the recumbent trike on the trainer. Also please specify which sensors are you using (speed&a...

Hola

No tenemos un download para la actualization del firmware del Qubo Digital.
Tienes que enviar un correo a real@elite-it.com y pedirlo.
Si me dices tu serial, te lo puedo enviar yo tambien al correo que usas en este forum.

Un saludo