Search found 2269 matches

by Elite Admin S
Fri Jun 23, 2017 8:15 am
Forum: My e-training
Topic: PEDALING ANALYSIS price ?
Replies: 4
Views: 5326

Re: PEDALING ANALYSIS price ?

Hi

It is for life and after the purchase it will be active for all your devices.

Regards
by Elite Admin S
Thu Jun 22, 2017 8:09 am
Forum: myRealVideo
Topic: Vidéo récupération
Replies: 3
Views: 7265

Re: Vidéo récupération

Hi

Run the app and select the setting option. Click on "Guide" to open the user guide of the app, it's all explained there.

Regards
by Elite Admin S
Thu Jun 22, 2017 8:04 am
Forum: myRealVideo
Topic: Connexion impossible
Replies: 1
Views: 2735

Re: Connexion impossible

Hi

Please contact our customer care using the contact form in myRealVideo app, they will give you instructions on how to solve the problem.

Regards
by Elite Admin S
Thu Jun 15, 2017 8:13 am
Forum: myRealVideo
Topic: Try to capture Video but fail.
Replies: 2
Views: 3717

Re: Try to capture Video but fail.

Hi Johannes If the orientation is wrong, you should receive an error message and then the app stops registering. Is this what happens to you? If it is so, try turn the phone upside down. If the problem doesn't disappear, please contact our customer care at real@elite-it.com and a technician will hel...
by Elite Admin S
Wed Jun 14, 2017 11:57 am
Forum: Kura
Topic: Sleepy Kura
Replies: 10
Views: 18039

Re: Sleepy Kura

Hi About the Kura issue, please contact our customer care at real@elite-it.com explaining the problem, they will ask you some test to understand the cause of the issue. About the simultaneous use of ant+ and bluetooth, the bluetooth should switch off the ant+ communication. But if this won't happen ...
by Elite Admin S
Thu Jun 08, 2017 9:23 am
Forum: myRealVideo
Topic: video creation
Replies: 6
Views: 7848

Re: video creation

Hi

You can download our "myRealVideo" app.
It is easy to use, try it ;)
There's also a help inside the app (Settings - User guide)

Regards
by Elite Admin S
Wed Jun 07, 2017 8:54 am
Forum: Qubo Digital / Novo Smart
Topic: Elite Qubo Smart B+ trainer calibration
Replies: 1
Views: 4666

Re: Elite Qubo Smart B+ trainer calibration

Hi

Are you sure to have selected the "fe-c" option in the Zwift settings?
If it is so, please write to our customer care at real@elite-it.com and add:
- trainer device number
- screenshot of the selected configuration

Regards
by Elite Admin S
Wed Jun 07, 2017 8:07 am
Forum: Drivo & Drivo II
Topic: Drivo and Campagnolo9/10/11 speed cassette
Replies: 6
Views: 7417

Re: Drivo and Campagnolo9/10/11 speed cassette

Hi

I'm going to forward your suggestion to the marketing guys ;)

Regards
by Elite Admin S
Mon May 29, 2017 8:28 am
Forum: Trainers general discussion
Topic: Elite Novo Force 8 cadence
Replies: 1
Views: 2693

Re: Elite Novo Force 8 cadence

Hi Nick As it is an unconventional use of the trainer, it is necessary to understand better the complete setting. Please write to our customer care at real@elite-it.com adding some photos of how di you mount the recumbent trike on the trainer. Also please specify which sensors are you using (speed&a...
by Elite Admin S
Mon May 22, 2017 8:11 am
Forum: Qubo Digital / Novo Smart
Topic: elite qubo digital
Replies: 3
Views: 4395

Re: elite qubo digital

Hola

No tenemos un download para la actualization del firmware del Qubo Digital.
Tienes que enviar un correo a real@elite-it.com y pedirlo.
Si me dices tu serial, te lo puedo enviar yo tambien al correo que usas en este forum.

Un saludo

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