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Hi Sergio

Please contact the customer care at myetraining@elite-it.com.
We'll propose a solution.

Regards

Buongiorno Massimo

L'adattatore è incluso nel pacco, non deve acquistarlo a parte.
Verifichi e nel caso in cui non fosse presente o l'avesse perso, contatti il servizio di assistenza all'indirizzo myetraining@elite-it.com

Saluti

@mackubushefski,

try also with my e-training (level mode is ok) and check if you have the same issue.
If it is so, contact our customer care at myetraining@elite-it.com

Regards

Hi

Please contact our customer care at myetraining@elite-it.com.
The guys there will give you instructions

Regards

Hi

No, it's absolutely not common!
Please contact our customer care at myetraining@elite-it.com adding this photo to the message

Regards

Hola Como primera cosa, prueba a usar el trainer con la nuestra app my e-training. Si hay lo mismo problema allí, contacta el nuestro servicio de asistencia (myetraining@elite-it.com). Una nota: si es la primera vez que pedaleas indoor, recuerda que la sensación es diferente comparada con un entrena...

We don't send oil gasket for Real Turbo Muin, only for the Turbo Muin (I suppose that the person above that suggested, has this model)

Regards

Sorry, I misread it! If you have a power sensor, you can do a test in my e-training. Ride on it (even in level mode, which doesn't need a subscription) and record the training also with your sensor. At the end, export the training in csv format from the app and tcx format from the sensor. If you hav...

If you don't feel the resistance changes using level mode in my e-training, there is a problem on the board or on the motor.
Contact our customer care at myetraining@elite-it.com

Regards

Hi guys @apditangco, the value on the label is 6442. This means that your offset value is under of only 6 points. It's normal to have a decrease in the offset value. It is due to the fact that the belt is adapting to the mechanic of the trainer. There is a problem only if the decrease happens and at...