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by Elite Admin S
Fri Oct 20, 2023 8:42 am
Forum: My e-training
Topic: agg. myEtraining macos non funziona più
Replies: 5
Views: 11092

Re: agg. myEtraining macos non funziona più

Buongiorno Carlo

Le confermo che c'è un problema con l'aggiornamento su MacOS.
I nostri tecnici ci stanno lavorando e sarà risolto a breve.

Ci scusiamo per l'inconveniente
by Elite Admin S
Fri Oct 20, 2023 8:32 am
Forum: My e-training
Topic: cadence sensor on Justo and my e training
Replies: 4
Views: 9655

Re: cadence sensor on Justo and my e training

Hi

Contact the support at the link above please, so the guys can check what's going wrong.
Also, please check in the configuration to not have any pairing active on the cadence option

Regards
by Elite Admin S
Wed Oct 18, 2023 2:37 pm
Forum: My e-training
Topic: Bluetooth smart
Replies: 1
Views: 6225

Re: Bluetooth smart

Buongiorno Credo ci sia un po' di confusione. Il nostro software prevede esclusivamente connessioni con BLE (bluetooth smart) o con ant+, non è possibile utilizzare altri protocolli. L'unica cosa che può impedire l'avvio di TEST FTP e TRAINING TEST è la mancanza del sensore cardio, che è obbligatori...
by Elite Admin S
Tue Oct 17, 2023 2:58 pm
Forum: My e-training
Topic: Qubo smart B+ does not connect to my e-training with ANT+
Replies: 3
Views: 8201

Re: Qubo smart B+ does not connect to my e-training with ANT+

Hi The trainer seems to power on properly? Do you hear the usual sound (like a vibration) from the inside when you power it on? Please follow this procedure to check the bluetooth connectivity: https://elitesrl.zendesk.com/hc/en-us/articles/360021621039-How-to-resolve-Bluetooth-connection-problems- ...
by Elite Admin S
Tue Oct 10, 2023 8:59 am
Forum: My e-training
Topic: Map Races - not working, no map, just spinning circle.
Replies: 1
Views: 5317

Re: Map Races - not working, no map, just spinning circle.

Hey everyone,

Apologies for the inconvenience, but it seems that the latest update has brought a pesky bug into our map races feature.
Don't worry, though – we've got a fix ready, and you can expect the problem to be gone in the next release.
by Elite Admin S
Mon Sep 25, 2023 8:43 am
Forum: Trainers general discussion
Topic: Spare parts for Suito trainer
Replies: 3
Views: 10071

Re: Spare parts for Suito trainer

Hi

If I understood properly, you need this part:
https://www.shopelite-it.com/en/sensors ... o-xr-suito

You can purchase it in the online shop

Regards
by Elite Admin S
Mon Sep 25, 2023 8:18 am
Forum: Direto, Direto X, Direto XR
Topic: Firmware Update v80 stuck
Replies: 8
Views: 9702

Re: Firmware Update v80 stuck

Hi guys It appears that the issue may be related to interference. Please follow these steps: - Power off any nearby wireless devices and ensure your phone is placed in close proximity to the trainer - Additionally, consider testing with a different phone to rule out any potential device-specific iss...
by Elite Admin S
Fri Sep 22, 2023 10:47 am
Forum: Trainers general discussion
Topic: Problem Qubo Digital Smart B +
Replies: 18
Views: 40333

Re: Problem Qubo Digital Smart B +

Good morning It appears that the app is unable to detect the availability of Bluetooth. It may due to some settings. Please follow this troubleshooting: https://elitesrl.zendesk.com/hc/en-us/articles/360021621039-How-to-resolve-Bluetooth-connection-problems- If the problem persists, please contact o...
by Elite Admin S
Wed Sep 13, 2023 11:38 am
Forum: Nero
Topic: Power Meter Link (PML) smoothing results in meaningless power values
Replies: 7
Views: 12610

Re: Power Meter Link (PML) smoothing results in meaningless power values

Thanks for the test. A minor delay when using the PML is expected and quite typical. It's important to understand that the power sensor transmits data to the trainer, and subsequently, the trainer communicates this data to the app. Therefore, a delay of 2-3 seconds is considered within the normal ra...

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