Official Forum

Buongiorno Dovrebbe funzionare correttamente con la app, senza disconnessioni. Il problema potrebbe essere lato rullo o lato smartphone/applicazione. Per capirlo, sarebbe utile provare a installare il software Real su pc e provare a connettersi al trainer. Se il problema è presente anche con il pc s...

Hi marcosrubin If the simulation is not realistic (power is not real), these are the things to check: 1. Run my e-training and select level mode. Pedal at constant speed and increase gradually the level. Check if the trainer resistance increases properly (in this way, you'll be sure that the motor i...

Hi There's no way that a physical maneuver can modify the power map, which is written in the trainer electronic board memory. Writing again the initial calibration parameters would be anyway a good thing to do, but I don't think this is the cause of the issue. This because 60-70% less is quite a lot...

Hi

Can you tell me the model of the HR sensor?
It's a bluetooth smart or an ant+ sensor?

Regards

Hi Elliottvern Noises can have different causes. Sometimes it is due to a loose belt, sometimes a wrong mounting, sometimes there's a mechanical issue. So, every time there's a suspect noise, there's only one thing to do: contact the customer care at myetraining@elite-it.com adding a video in which ...

Hi

Can you tell us the exact model of the trainer?

Regards

Hi I suppose that you have a Super Crono Force or a Super Crono Mag, am I right? If it is so, you have to consider that speed is not calculated on the turns of the wheel, but on the turns of the elastogel roller. So, you have to set in your device a circumference equal to the roller circumference (9...

Hi

Ant transmits at 2.4GHz, so if you use the same channel (or a channel that transmits on a frequency that it's one of its mulitple - upper or lower) you may have problems.

Regards

Hi

I'm sorry, it's not possible.
But you can reproduce the track as a map course.

Regards

Very good!
Were you able to understand the cause of the issue? Can you share it with us?
It may be useful for other users with the same issue

Regards