Official Forum

Hi guys @nico.turunen, I confirm you that we had some problem with few units, but the percentage is really low (few unit per thousand). Of course the users that had those units have complained and written about it all over the social - and this make it seems a bigger problem. These kind of issues ar...

Please contact our customer care and add:
- the serial number of your Direto
- the offset value you get at the end of calibration
- an exported file of a training in which the issue is visible

Regards

Hi

You have to use a power supply with a output of 12V and at least 2A.
You can also buy it here:
https://www.shopelite-it.com/en/spare-p ... me-trainer

Regards

Hi

You can find all the instructions in the user manual.
If you cannot find the user manual, contact our customer care at real@elite-it.com and ask for it.

Regards

Hi If you have the version with the handlebar console, it means you have a Qubo Digital (the ant version, not the B+ version). You can use it with our my e-training app on a smartphone/tablet that supports the ant+ protocol (or you can use an ant dongle to enable it - without knowing the exact model...

Hi

It is necessary to investigate the situation.
Please contact our customer care at real@elite-it.com

Regards

Hi

Your Z5 Dual supports both the ant+ and bluetooth smart communication.
So, you should be able to connect to your Garmin sensors, that seems to be ant+.

Regards

Hi

Do you have a usb ant+ dongle for your phone?
If it doesn't support the ant+, you need it.

Regards

Hi Marta It is necessary to take a closer look to the data. Please do a calibration and take note of the offset you get. Then, do a power mode training with our app (1' at 100W, 1' at 150W, 1' at 200W and so on) and export it in tcx format. Contact our customer care and add: - the serial number of t...

Gear is not important. You have to use a gear that allows you to keep the speed as constant as possible when requested.

Regards