Official Forum

We suggest to do a calibration every 3-4 weeks of use. Also, consider that every Kura is different from another, so the curves of the trainers are similar but not equal. To check the behavior of the trainer in details, please follow these instructions. Please do a calibration and take note of the of...

Hi

I see that you're already in contact with our technicians to solve the problem.
Please go on with the assistance with them and at the end, if you'd like, you can share the results here

Regards

Please contact the customer care at real@elite-it.com adding a reference of the part (look at the user manual)

Regards

Hi

He had a problem with the electronic board (the connection module was not working properly).
If you are experiencing the same situation, please contact the customer care at real@elite-it.com. It is necessary to investigate further to understand if the issue is the same or not.

Regards

Check the battery level. If it is on the limit, this also can cause this issue.
If the problem is not that, contact the customer care at real@elite.it.com

Usually a difference in speed/distance between the software and an external device is due to the circumference settings. With the direct drive trainers (Direto, Drivo, Kura...) you have to consider also the internal ratio and not only the circumference - that's why you have to divide the circumferen...

@d247,

do you have a problem mounting the cassette?
If it is so, please contact the customer care at real@elite-it.com adding some photos or video that explicate the situation.
The Drivo of jbroussia had different problems, at the end.

Regards

Hi

E-motion is not an interactive trainer. Maybe you have the Real E-motion instead?
Is it the ant or the B+ version?
Which ant dongle do you have exactly?

Regards

I see that you're already in contact with our customer care to solve the issue.
Go on with the assistance with the technician there and then, if you'd like, share the results here

Regards

Go to the programs list and you'll find it under altimetry/distance programs

Regards