Official Forum

Hi If the circumference setting is ok, you should have correct speed. Here's a document to check the configuration, just to be sure: https://elitesrl.zendesk.com/hc/en-us/articles/360001046434-Elite-trainer-circumference-configuration-with-My-E-Training-third-party-apps- If you use my e-training ins...

Hi Are you sure to have properly configured the trainer? Please notice that you don't have to pair the trainer in the "cadence sensor" option, as this is used for external sensor only. If the configuration is ok, there may be a problem on the cadence connector on the electronic circuit boa...

Hi guys

I confirm you that the bug has been fixed.

Regards

Hi

I confirm that the problem is fixed.
If you still have any issue about this, please contact the support:
https://support.elite-it.com/en/ticket

It's necessary to investigate further and to do some test.
Please contact the support, the guys there will help you:
https://support.elite-it.com/en/ticket

Please contact the support to solve the problem:
https://support.elite-it.com/en/ticket

Hi Jonathan

Is it possible that you've paired the trainer to two different devices? Do you perhaps have some applications still active in the background?
This would explain the inconsisten resistance value.

Hi kubatmartin999

It may be a problem on the internal motor or on the electronic circuit board.
Please contact the support at this link:
https://support.elite-it.com/en/ticket

Please contact the support:
https://support.elite-it.com/en/ticket

I understand your frustration and I appreciate your feedback.

Please write to the support again.
Our team is currently hard at work on a new update, and your valuable input, along with your data, could greatly assist in getting the problem sorted out swiftly. Thanks for being a part of our community!