Search found 2771 matches

by Elite Admin S
Mon Nov 20, 2023 8:21 am
Forum: Direto, Direto X, Direto XR
Topic: Resistance simulation unrealistically high? (Direto XR)
Replies: 5
Views: 6717

Re: Resistance simulation unrealistically high? (Direto XR)

It's necessary to investigate further and to do some test.
Please contact the support, the guys there will help you:
https://support.elite-it.com/en/ticket
by Elite Admin S
Mon Nov 13, 2023 8:03 am
Forum: Direto, Direto X, Direto XR
Topic: Inconsistent resistance on Direto XR
Replies: 1
Views: 2758

Re: Inconsistent resistance on Direto XR

Hi Jonathan

Is it possible that you've paired the trainer to two different devices? Do you perhaps have some applications still active in the background?
This would explain the inconsisten resistance value.
by Elite Admin S
Mon Nov 13, 2023 7:56 am
Forum: Drivo & Drivo II
Topic: Factory reset a Direto?
Replies: 5
Views: 14793

Re: Factory reset a Direto?

Hi kubatmartin999

It may be a problem on the internal motor or on the electronic circuit board.
Please contact the support at this link:
https://support.elite-it.com/en/ticket
by Elite Admin S
Tue Nov 07, 2023 11:52 am
Forum: Direto, Direto X, Direto XR
Topic: Calibration not succesful
Replies: 9
Views: 6372

Re: Calibration not succesful

I understand your frustration and I appreciate your feedback.

Please write to the support again.
Our team is currently hard at work on a new update, and your valuable input, along with your data, could greatly assist in getting the problem sorted out swiftly. Thanks for being a part of our community!
by Elite Admin S
Tue Nov 07, 2023 11:44 am
Forum: My e-training
Topic: Training test
Replies: 1
Views: 2488

Re: Training test

Buongiorno Mi dispiace per l'accaduto. Per capire meglio cosa è andato storto nella fase di generazione degli allenamenti, è necessario analizzare i dati del test. Le chiedo cortesemente di contattare il nostro servizio di assistenza, in questo modo i colleghi potranno richiederle i file dei test se...
by Elite Admin S
Tue Nov 07, 2023 11:41 am
Forum: Third Party Applications and non Elite devices
Topic: registrazione rullo
Replies: 1
Views: 2362

Re: registrazione rullo

Did you already check in your spam folder?
If you still cannot find it, please contact the support specifying the serial number of the trainer and account used in the registration:
https://support.elite-it.com/en/ticket
by Elite Admin S
Mon Nov 06, 2023 11:50 am
Forum: Direto, Direto X, Direto XR
Topic: Calibration not succesful
Replies: 9
Views: 6372

Re: Calibration not succesful

Hi

please contact the support, it may be necessary to check the log file:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Mon Nov 06, 2023 8:46 am
Forum: Direto, Direto X, Direto XR
Topic: Elite Direto Belt Tension
Replies: 38
Views: 74716

Re: Elite Direto Belt Tension

Hi

I'm sorry for this inconvenience.
Please contact the support, the guys there will help you solve the problem:
https://support.elite-it.com/en/ticket

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