Search found 2771 matches

by Elite Admin S
Mon Dec 18, 2023 8:07 am
Forum: Trainers general discussion
Topic: Ekar compability
Replies: 1
Views: 3292

Re: Ekar compability

I'm sorry, Ekar is not compatible with our trainers

Regards
by Elite Admin S
Mon Dec 18, 2023 8:03 am
Forum: Suito
Topic: Freehub not always engaging with flywheel
Replies: 1
Views: 2256

Re: Freehub not always engaging with flywheel

Hi

It's necessary to check how the spacers and the freehub is installed.
Please contact the support adding some photos:
https://support.elite-it.com/en/ticket
by Elite Admin S
Wed Dec 13, 2023 3:04 pm
Forum: Direto, Direto X, Direto XR
Topic: regular maintenance in our Direto?
Replies: 1
Views: 2862

Re: regular maintenance in our Direto?

Hi

Direto is a good guy, it doesn't need any particular maintenance ;)
Keep it on a clean and dry place when you don't use it, do a calibration occasionally, that's all 8-)
by Elite Admin S
Mon Dec 11, 2023 10:09 am
Forum: Suito
Topic: knocking sound + support ticket down
Replies: 3
Views: 3153

Re: knocking sound + support ticket down

Hi

Please write an email to this address: info@elite-it.com

Regards
by Elite Admin S
Mon Dec 11, 2023 8:01 am
Forum: Direto, Direto X, Direto XR
Topic: Left-right balance wrong
Replies: 1
Views: 4844

Re: Left-right balance wrong

Hi

I suggest you to contact the support on this topic:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Mon Dec 11, 2023 8:00 am
Forum: Direto, Direto X, Direto XR
Topic: Cracking / Popping Sound Direto X
Replies: 2
Views: 5594

Re: Cracking / Popping Sound Direto X

Hi

Please try with this procedure:
https://elitesrl.zendesk.com/hc/en-us/a ... structions

If it doesn't solve the problem, contact the support:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Mon Dec 04, 2023 8:07 am
Forum: Direto, Direto X, Direto XR
Topic: Rullo Direto rumoroso
Replies: 1
Views: 4468

Re: Rullo Direto rumoroso

Buongiorno

Per problematiche di questo genere è necessario contattare il supporto tecnico:
https://support.elite-it.com/it/ticket

Saluti
by Elite Admin S
Fri Dec 01, 2023 8:55 am
Forum: Direto, Direto X, Direto XR
Topic: No Connection with Bluetooth to any Advice
Replies: 2
Views: 4271

Re: No Connection with Bluetooth to any Advice

Guys, contact the support.
It seems a problem on the circuit board. It may be necessary to reset the board or to replace it.

Regards
by Elite Admin S
Fri Dec 01, 2023 8:53 am
Forum: Nero
Topic: Time to calibrate Nero
Replies: 4
Views: 5944

Re: Time to calibrate Nero

It's around 5-7 seconds

Regards
by Elite Admin S
Thu Nov 30, 2023 9:32 am
Forum: Direto, Direto X, Direto XR
Topic: Directo XR Power reading extremely high
Replies: 6
Views: 13001

Re: Directo XR Power reading extremely high

Please go on with the support if you're already in contact with them.
I'm sure that they'll find the solution

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