Search found 2771 matches

by Elite Admin S
Wed May 20, 2020 10:36 am
Forum: My e-training
Topic: Plastic parts Elite Qubo Digital Smart B+
Replies: 1
Views: 1997

Re: Plastic parts Elite Qubo Digital Smart B+

Hi

No, it's absolutely not common!
Please contact our customer care at myetraining@elite-it.com adding this photo to the message

Regards
by Elite Admin S
Wed May 20, 2020 10:34 am
Forum: Trainers general discussion
Topic: Elite Drivo duro
Replies: 1
Views: 3545

Re: Elite Drivo duro

Hola Como primera cosa, prueba a usar el trainer con la nuestra app my e-training. Si hay lo mismo problema allí, contacta el nuestro servicio de asistencia (myetraining@elite-it.com). Una nota: si es la primera vez que pedaleas indoor, recuerda que la sensación es diferente comparada con un entrena...
by Elite Admin S
Tue May 19, 2020 10:07 am
Forum: Real trainers
Topic: Oil volume and its characteristics in real turbo muin B +
Replies: 7
Views: 15022

Re: Oil volume and its characteristics in real turbo muin B +

We don't send oil gasket for Real Turbo Muin, only for the Turbo Muin (I suppose that the person above that suggested, has this model)

Regards
by Elite Admin S
Tue May 19, 2020 10:06 am
Forum: Real trainers
Topic: Real Turbo Muin with Rouvy
Replies: 8
Views: 16178

Re: Real Turbo Muin with Rouvy

Sorry, I misread it! If you have a power sensor, you can do a test in my e-training. Ride on it (even in level mode, which doesn't need a subscription) and record the training also with your sensor. At the end, export the training in csv format from the app and tcx format from the sensor. If you hav...
by Elite Admin S
Mon May 18, 2020 3:01 pm
Forum: Real trainers
Topic: Real Turbo Muin with Rouvy
Replies: 8
Views: 16178

Re: Real Turbo Muin with Rouvy

If you don't feel the resistance changes using level mode in my e-training, there is a problem on the board or on the motor.
Contact our customer care at myetraining@elite-it.com

Regards
by Elite Admin S
Mon May 18, 2020 2:55 pm
Forum: Direto, Direto X, Direto XR
Topic: Direto calibration
Replies: 13
Views: 24300

Re: Direto calibration

Hi guys @apditangco, the value on the label is 6442. This means that your offset value is under of only 6 points. It's normal to have a decrease in the offset value. It is due to the fact that the belt is adapting to the mechanic of the trainer. There is a problem only if the decrease happens and at...
by Elite Admin S
Mon May 18, 2020 2:47 pm
Forum: Interactive Trainers
Topic: Drivo 1 not working -only Blue light
Replies: 2
Views: 4688

Re: Drivo 1 not working -only Blue light

Hi If only the blue led is switched on, the problem may be: - on the power supply (if you have a multimeter/tester, give it a check; and be sure to use the original power supply) - on the electronic board (that must be replaced) So, contact anyway our customer care for the replacement of the power s...
by Elite Admin S
Mon May 18, 2020 2:44 pm
Forum: Trainers general discussion
Topic: Suito power low
Replies: 23
Views: 33747

Re: Suito power low

Contact our customer care and send the same link to the guys there.
Specify also the serial number of your trainer

Regards
by Elite Admin S
Mon May 18, 2020 2:43 pm
Forum: Real trainers
Topic: Real Turbo Muin with Rouvy
Replies: 8
Views: 16178

Re: Real Turbo Muin with Rouvy

Hi

First of all, check if you have proper resistance in my e-training.
If you have the same problem there, contact our customer care.
Otherwise, check the setting in Rouvy and in case contact their support

Regards
by Elite Admin S
Mon May 18, 2020 2:41 pm
Forum: Direto, Direto X, Direto XR
Topic: Direto x 142mm adaptor
Replies: 1
Views: 1929

Re: Direto x 142mm adaptor

Please contact our customer care at myetraining@elite-it.com adding some photos or a video so we can analyze the situation

Regards

Go to advanced search