Hi
No, it's absolutely not common!
Please contact our customer care at myetraining@elite-it.com adding this photo to the message
Regards
Search found 2771 matches
- Wed May 20, 2020 10:36 am
- Forum: My e-training
- Topic: Plastic parts Elite Qubo Digital Smart B+
- Replies: 1
- Views: 1997
- Wed May 20, 2020 10:34 am
- Forum: Trainers general discussion
- Topic: Elite Drivo duro
- Replies: 1
- Views: 3545
Re: Elite Drivo duro
Hola Como primera cosa, prueba a usar el trainer con la nuestra app my e-training. Si hay lo mismo problema allí, contacta el nuestro servicio de asistencia (myetraining@elite-it.com). Una nota: si es la primera vez que pedaleas indoor, recuerda que la sensación es diferente comparada con un entrena...
- Tue May 19, 2020 10:07 am
- Forum: Real trainers
- Topic: Oil volume and its characteristics in real turbo muin B +
- Replies: 7
- Views: 15022
Re: Oil volume and its characteristics in real turbo muin B +
We don't send oil gasket for Real Turbo Muin, only for the Turbo Muin (I suppose that the person above that suggested, has this model)
Regards
Regards
- Tue May 19, 2020 10:06 am
- Forum: Real trainers
- Topic: Real Turbo Muin with Rouvy
- Replies: 8
- Views: 16178
Re: Real Turbo Muin with Rouvy
Sorry, I misread it! If you have a power sensor, you can do a test in my e-training. Ride on it (even in level mode, which doesn't need a subscription) and record the training also with your sensor. At the end, export the training in csv format from the app and tcx format from the sensor. If you hav...
- Mon May 18, 2020 3:01 pm
- Forum: Real trainers
- Topic: Real Turbo Muin with Rouvy
- Replies: 8
- Views: 16178
Re: Real Turbo Muin with Rouvy
If you don't feel the resistance changes using level mode in my e-training, there is a problem on the board or on the motor.
Contact our customer care at myetraining@elite-it.com
Regards
Contact our customer care at myetraining@elite-it.com
Regards
- Mon May 18, 2020 2:55 pm
- Forum: Direto, Direto X, Direto XR
- Topic: Direto calibration
- Replies: 13
- Views: 24300
Re: Direto calibration
Hi guys @apditangco, the value on the label is 6442. This means that your offset value is under of only 6 points. It's normal to have a decrease in the offset value. It is due to the fact that the belt is adapting to the mechanic of the trainer. There is a problem only if the decrease happens and at...
- Mon May 18, 2020 2:47 pm
- Forum: Interactive Trainers
- Topic: Drivo 1 not working -only Blue light
- Replies: 2
- Views: 4688
Re: Drivo 1 not working -only Blue light
Hi If only the blue led is switched on, the problem may be: - on the power supply (if you have a multimeter/tester, give it a check; and be sure to use the original power supply) - on the electronic board (that must be replaced) So, contact anyway our customer care for the replacement of the power s...
- Mon May 18, 2020 2:44 pm
- Forum: Trainers general discussion
- Topic: Suito power low
- Replies: 23
- Views: 33747
Re: Suito power low
Contact our customer care and send the same link to the guys there.
Specify also the serial number of your trainer
Regards
Specify also the serial number of your trainer
Regards
- Mon May 18, 2020 2:43 pm
- Forum: Real trainers
- Topic: Real Turbo Muin with Rouvy
- Replies: 8
- Views: 16178
Re: Real Turbo Muin with Rouvy
Hi
First of all, check if you have proper resistance in my e-training.
If you have the same problem there, contact our customer care.
Otherwise, check the setting in Rouvy and in case contact their support
Regards
First of all, check if you have proper resistance in my e-training.
If you have the same problem there, contact our customer care.
Otherwise, check the setting in Rouvy and in case contact their support
Regards
- Mon May 18, 2020 2:41 pm
- Forum: Direto, Direto X, Direto XR
- Topic: Direto x 142mm adaptor
- Replies: 1
- Views: 1929
Re: Direto x 142mm adaptor
Please contact our customer care at myetraining@elite-it.com adding some photos or a video so we can analyze the situation
Regards
Regards