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by Elite Admin S
Wed Jan 31, 2024 10:54 am
Forum: Direto, Direto X, Direto XR
Topic: Direto XR resistencia dura
Replies: 2
Views: 451

Re: Direto XR resistencia dura

Hola

Lo siento, es necesario contactar la asistencia tecnica:
https://support.elite-it.com/en/ticket

Un saludo
by Elite Admin S
Wed Jan 31, 2024 10:25 am
Forum: Suito
Topic: 10%-35% power less comparing to pedal power meter
Replies: 1
Views: 381

Re: 10%-35% power less comparing to pedal power meter

Hi

It's necessary to contact our support to solve the problem.
Please raise a ticket here:
https://support.elite-it.com/en/ticket
by Elite Admin S
Wed Jan 31, 2024 10:22 am
Forum: Direto, Direto X, Direto XR
Topic: Direto x: Cannot Calibrate
Replies: 2
Views: 396

Re: Direto x: Cannot Calibrate

Hi

It was a good idea to open a ticket to the support with this kind of issue.
I'm sure the guys there will help you solve the problem quickly
by Elite Admin S
Fri Jan 26, 2024 9:53 am
Forum: Suito
Topic: 8% power variance comparing to pedal power meter
Replies: 2
Views: 690

Re: 8% power variance comparing to pedal power meter

Please contact the support, the guys there will help you to recalibrate the trainer:
https://support.elite-it.com/en/ticket
by Elite Admin S
Fri Jan 26, 2024 9:51 am
Forum: Direto, Direto X, Direto XR
Topic: Direto X (installed via through-axle) with Rizer?
Replies: 3
Views: 693

Re: Direto X (installed via through-axle) with Rizer?

Rizer is compatible with the following Elite Home Trainers: Justo Direto XR Direto XR-T Suito Suito-T Tuo These models allow the bicycle to rotate on the home trainer, therefore ensure the proper movements while using the Rizer. Those Elite home trainers not listed above cannot be used with Rizer as...
by Elite Admin S
Thu Jan 25, 2024 11:33 am
Forum: Trainers general discussion
Topic: To use without power
Replies: 2
Views: 883

Re: To use without power

Hi

You can use it, there are no problems. Simply you won't have the control of the resistance or any data

Regards
by Elite Admin S
Thu Jan 25, 2024 11:21 am
Forum: Suito
Topic: Power off in the middle of a session
Replies: 1
Views: 516

Re: Power off in the middle of a session

Hi

Does this happen also if you use a different device/app?
If it is so, please contact the support:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Mon Jan 22, 2024 9:34 am
Forum: Drivo & Drivo II
Topic: Cannot set power smoothing Drivo
Replies: 1
Views: 672

Re: Cannot set power smoothing Drivo

Hi

Did you try using a different device to change the power smoothing?
Do you have the same issue?

Regards
by Elite Admin S
Mon Jan 22, 2024 9:32 am
Forum: Zumo
Topic: Zumo trainer calibration issue
Replies: 2
Views: 668

Re: Zumo trainer calibration issue

Good morning

Please contact the customer care as it is necessary to check the functionality of the circuit board:
https://support.elite-it.com/en/ticket

Regards
by Elite Admin S
Tue Dec 19, 2023 9:17 am
Forum: Direto, Direto X, Direto XR
Topic: Elite Direto Belt Tension
Replies: 38
Views: 73312

Re: Elite Direto Belt Tension

Hi

It's normal to have an offset variation after replacing the belt.
Please follow the instructions you've received and keep the offset you get as your new reference.

Regards

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