Official Forum

Hi Francesca

Use this instructions:
https://elitesrl.zendesk.com/hc/en-us/a ... -Elite-app

Regards

Hi

The rollback is possible.
Contact the customer care and tell them that you may want to return to the standard speed.

Regards

Hi

Turbo Roteo is not an interactive trainer.
Its resistance is fixed, is not possible to be modified by the app

Regards

Hi

You can contact our customer care at myetraining@elite-it.com

Regards

Hi

Sorry, you're right. As Zumo is produced only for some markets I forgot to add it on the list.
I'll add the section immediately.

About your issue, it's necessary to check configuration and parameters.
Please contact our customer care at myetraining@elite-it.com.

Regards

Hi guys Connection issues can have many different causes. Often the cause is on interference. A good test is to power off any wireless devices in the area (smartphone, tablet, Garmin/Wahoo/Polar devices..) and check if the issue disappear. If it is so, then power on one by one all the devices to und...

Hi

Please contact our customer care about any issue related to noise from the trainer (and add a video of your own trainer).
Our technician will evaluate every single case.

Regards

Hi

Do a logout and then log in again.
If still you are having the same problem, contact the customer care adding the coupon code and your account. They will give it a check

Regards

Hi

Check this document:
https://elitesrl.zendesk.com/hc/en-us/a ... n-on-Zwift

If still you have doubts, I suggest you to contact directly Zwift support

Regards

Hi Do you have the same problem using my e-training? If it is so, contact our customer care at myetraining@elite-it.com. Otherwise, it must be some configuration issue in Zwift. Take a look at this document: https://elitesrl.zendesk.com/hc/en-us/articles/360014674293-Trainer-configuration-on-Zwift R...